Stivers Ford of Birmingham - Service Center

I scheduled this service in Ford Telematics and requested a loaner vehicle for our technician. When he got there nothing was ready and I was told that I need to call in a schedule appointments. I coordinat a loaner vehicle for our technician. When he got there nothing was ready and I was told that I need to call in a schedule appointments. I coordinated this appointment to have my technician down with the least amount of down time. Repair left our truck down for a week due to your poor processes. The truck came in for a recall repair. Parts should have been on site already and a ball joint nut does not take a week to replace. This repair cost our company a lot of money and down time. Hope you improve your process for next time More

The customer service team went above and beyond to resolve my issue. They were friendly, helpful, and efficient. I appreciate their dedication. resolve my issue. They were friendly, helpful, and efficient. I appreciate their dedication. More

Very responsive & communicated very well. Everyone was very patient and nice and also pointed out every detail about my car. Everyone was very patient and nice and also pointed out every detail about my car. More

I've been using Long Lewis but will switch to Stivers because of the excellent work from Brandon. because of the excellent work from Brandon. More

The service was well done. Good people work at this shop 😊👍👏 thanks for the good work ✅ and good luck Good people work at this shop 😊👍👏 thanks for the good work ✅ and good luck More

Problem with the transmission. Had to return three times before it was addressed and properly fixed. However, the service person Cassandra was very good at working we through this. Had to return three times before it was addressed and properly fixed. However, the service person Cassandra was very good at working we through this. Thanks Cassandra ! More

Ladarius was helpful and courteous I would recommend Stiver Ford for all your vehicles needs Stiver Ford for all your vehicles needs More

Professional, courteous and very knowledgeable. My experience at this dealership was top of the line. My experience at this dealership was top of the line. More

Always helpful and proactive with service! The team is extremely helpful and quick and yo respond! The team is extremely helpful and quick and yo respond! More

Great service and accuracy! Staff was very friendly and kept me advised when my vehicle would be completed. Very nice and clean facility! Staff was very friendly and kept me advised when my vehicle would be completed. Very nice and clean facility! More