Stivers Ford of Birmingham - Service Center

I gave Stiver’s Ford 5 stars primarily because of the hard work that Ralph Tucci put into trying to find out and address the issues with my Transit. Ralph kept me informed of the progress being made, as hard work that Ralph Tucci put into trying to find out and address the issues with my Transit. Ralph kept me informed of the progress being made, as well as the findings and conclusions of the diagnostics being run. In the final analysis, and through no fault of Ralph or Stivers, I have to accept the fact that my main concern ( the womp, womp noise) appears to be the inherent nature of the transit drive shaft itself. The other issue is the length of time it took me to get my vehicle back. Personally, I believe that Stivers should try to address that issue for its service customers. While my involvement with Stivers was a warranty complaint, it presented external costs to me. Though I appreciate the work that was done, I could not engage in the intended purpose for me buying the Transit van because of the extremely long time that is was at your facility. Overall Ralph, through diagnostic testing told me what was wrong. And I understand that to mean that is just the nature of the beast. One that I am not accustomed to. Thank you for giving me this opportunity to give credit where credit is due, as well as express my opinion. More

The experience with Cassandra and the whole team was an absolute great experience they made sure to keep me updated on my vehicle and never missed a beat with making sure I was completely taken care of. absolute great experience they made sure to keep me updated on my vehicle and never missed a beat with making sure I was completely taken care of. More

Outstanding deal on truck with a no hassle or haggling experience. I will be back very soon to buy a new car for the wife. experience. I will be back very soon to buy a new car for the wife. More

Knowledgeable staff. Developed work order with me appropriately. Delivered work on time. Pleasant waiting area. Developed work order with me appropriately. Delivered work on time. Pleasant waiting area. More

Rob and kaetlyn at the pro elite center did a fantastic job and my truck drives better than emit ever has. Must have been loose suspension parts and I needed a warranty replacement part. They fixed it perf job and my truck drives better than emit ever has. Must have been loose suspension parts and I needed a warranty replacement part. They fixed it perfectly and made it painless with their accommodation. More

Clean place and easy to get to with a good staff. Will take it there for my truck needs Will take it there for my truck needs More

The shop very clean and the staff very friendly and professional very detail about what was going on with my vehicle would recommend to others people to have their car to be serviced professional very detail about what was going on with my vehicle would recommend to others people to have their car to be serviced More

Brandon and Luke made the experience Great for me they were very professional and quickly made sure that I was taken care of. Great customer service and they made the experience super easy for me. I appr were very professional and quickly made sure that I was taken care of. Great customer service and they made the experience super easy for me. I appreciate those guys and I would recommend them to anyone. Thank you guys for your time and commitment to your customers. More

My Quick Lane Service was excellent, tidy and completed in a timely fashion while I worked. in a timely fashion while I worked. More

We had an excellent experience with Mr. Kin! He went above and beyond to get us exactly what we wanted! Kin! He went above and beyond to get us exactly what we wanted! More