Stivers Ford of Birmingham - Service Center

Stiver did not fix the problem I took my vehicle in for. Instead they came up with two other issues that I paid over $1,000 to repair and I still have the same problem I had asked them to repair. Very dissa Instead they came up with two other issues that I paid over $1,000 to repair and I still have the same problem I had asked them to repair. Very dissatisfied. More

Great ok good service plenty of space ok ok ok ok ok ok ok ok ok ok More

Great deal on my tires. I shopped prices and they were still less than even the big box stores. Will be back! I shopped prices and they were still less than even the big box stores. Will be back! More

Very convenient for me it’s just a mile from where I work. Every one in quick lane is very professional and take care of me as quickly as possible. Thanks for all your help and service work. Every one in quick lane is very professional and take care of me as quickly as possible. Thanks for all your help and service More

Great service attentive staff. Was completed in a timely manner Comfortable waiting area Great experience Was completed in a timely manner Comfortable waiting area Great experience More

Excellent service they made sure everything was good with me . Will recommend Ford to my family and friends me . Will recommend Ford to my family and friends More

Very professional. Great and timely service. The sales personnel and service personnel were well trained and customer focused Great and timely service. The sales personnel and service personnel were well trained and customer focused More

Excellent service done quickly and correctly! I was even made aware of my low brakes, just before a trip. Plus a complimentary wash! I was even made aware of my low brakes, just before a trip. Plus a complimentary wash! More

This dealership is horrible with any contact after the sale. We purchased a Blue Oval certified Mustang with a coyote engine that blew up inside of three months after purchase. They sold us a warranty wi sale. We purchased a Blue Oval certified Mustang with a coyote engine that blew up inside of three months after purchase. They sold us a warranty with Warranty Solutions that wouldn't even cover the engine. It was towed in on Christmas Eve and didn't get the vehicle back from them until March 17th. I had so much run around between the service department avoiding me and then Warranty Solutions denied the claim (after going back and forth with the break down of the engine that the warranty company required) due to the car being modified (lowering springs), and they don't cover modified vehicles. During this time, I had emailed the general manager to discuss the situation and got ZERO response from him. NONE. The dealership covered the engine and now over a month later... I'm still waiting on word for the refund of the bad warranty that was sold to me. They offered a refund to the financing company or roll it over into a FORD warranty. I've emailed and texted and left voicemail for sales manager and the finance person that handled our sale. DO NOT BUY FROM THEM!!!!! . I feel like I've been overly patient. I understand things take time, but this is absolutely RIDICULOUS. More

Service was good. Waiting room was clean and new. Didn’t take forever to get the job done. Waiting room was clean and new. Didn’t take forever to get the job done. More