Stivers Ford of Birmingham - Service Center

Cassandra, my service writer , gets a strong A+ from me. My Mach-E had several electronic issues which she work out very effectively. She was a true professional and I was very impressed with her customer s My Mach-E had several electronic issues which she work out very effectively. She was a true professional and I was very impressed with her customer service skills. She made a painful experience very manageable. Thank you Cassandra! More

New tires and leveling kit look great on my 2020 Ford Ranger! Thank you guys! Ranger! Thank you guys! More

Please call me for review. Poor customer service. No follow-up communication. At the dealership now. Had to come in more then once. Again no loaners cars available Poor customer service. No follow-up communication. At the dealership now. Had to come in more then once. Again no loaners cars available More

Everyone I met was super nice and helpful and Colton was great in working with us to help us get exactly what we wanted out of our truck and financing great in working with us to help us get exactly what we wanted out of our truck and financing More

traveling through town and broke down, they were able to fix us up and back on the road fix us up and back on the road More

He made sure I was satisfied with my service and went over and beyond. Great experience over and beyond. Great experience More

service department was very friendly and professional. my preferred ford service dealership. will come back my preferred ford service dealership. will come back More

Service done timely and car returned when promised. They kept me up to date on delivery. They kept me up to date on delivery. More

I scheduled this service in Ford Telematics and requested a loaner vehicle for our technician. When he got there nothing was ready and I was told that I need to call in a schedule appointments. I coordinat a loaner vehicle for our technician. When he got there nothing was ready and I was told that I need to call in a schedule appointments. I coordinated this appointment to have my technician down with the least amount of down time. Repair left our truck down for a week due to your poor processes. The truck came in for a recall repair. Parts should have been on site already and a ball joint nut does not take a week to replace. This repair cost our company a lot of money and down time. Hope you improve your process for next time More

I've been using Long Lewis but will switch to Stivers because of the excellent work from Brandon. because of the excellent work from Brandon. More