Stivers Ford of Birmingham - Service Center

Customer Service is always great and the staff is always so friendly, kind and helpful. so friendly, kind and helpful. More

They kept me informed of what my service was about and the cost Luke made the experience pleasant as it took by checking with to tell me how much longer as it took a little longer than expected the cost Luke made the experience pleasant as it took by checking with to tell me how much longer as it took a little longer than expected More

Several mistakes made on my service. I scheduled an online appointment, made trip to dealership, and they were not prepared for my service. Rescheduled a mobile service appointment, and I scheduled an online appointment, made trip to dealership, and they were not prepared for my service. Rescheduled a mobile service appointment, and they brought the wrong part despite my submitting very clear pictures. Then they had to increase my price quoted because they had sourced the wrong part. This all just added to delays and frustration so I am choosing to take my vehicle elsewhere. UPDATE: I was eventually contacted by Assistant Service Manager Ralph Tucci. He asked for another chance to handle the service of my vehicle. While I would prefer my service done right the first time, I was grateful for Ralph’s follow up, and I have to stay he was successful at making things right. Because of his efforts, my trust in good service at Stivers was restored. More

It was very hard to communicate with them. I had to call every time I wanted an update and would constantly get told I’d hear back soon. They were not very helpful and seemed unorganized. They I had to call every time I wanted an update and would constantly get told I’d hear back soon. They were not very helpful and seemed unorganized. They couldn’t find my car once I decided to no longer do service with them and I wasted 30 minutes of my day trying to track it down on the property with no assistance. More

The tech that came out was excellent. The only negative review I can give is two things. I contacted mobile services twice to asked a question about adding a service and never got a call The only negative review I can give is two things. I contacted mobile services twice to asked a question about adding a service and never got a call back from Ed. The other one is my review camera continues to freeze up and I backed into a pole because of this causing damage to my truck. The technician did tell that it has a recall on the rear camera, however, when he attempted to update the fixed it was not available by Ford. I think Ford should do the small repair because the camera malfunction. More

Great job 👏 The process was pleasant, quick and efficient! Service department has great customer service! efficient! Service department has great customer service! More

When ever i need a service done to my vehicle, the service department i always quick and very prompt with helping me solve my issues that i may have with my suv. Friendly staff. service department i always quick and very prompt with helping me solve my issues that i may have with my suv. Friendly staff. More

Disappointed in their lack of detail. I brought my vehicle in for service and three days later my battery was dead and had to buy a new. The issue caused my wife to get stranded. I have o I brought my vehicle in for service and three days later my battery was dead and had to buy a new. The issue caused my wife to get stranded. I have other concerns too but tired of typing. More

TheStivers Ford service center was very professional. Joshua was very communicative and easy to contact. I will be back again and thanks. Joshua was very communicative and easy to contact. I will be back again and thanks. More

Great and convenient. The mobile service is a game changer. Jorge came out and did the work, and was very professional on efficient. The mobile service is a game changer. Jorge came out and did the work, and was very professional on efficient. More