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Stockton 12 Honda
Sandy, UT
1,005 Reviews
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March 24, 2014
Everyone we worked with at Honda during our visit was very pleasant and professional. We were able to turn in our Honda Odyssey and purchase a new Honday CR-V. It will be the perfect car for our family very pleasant and professional. We were able to turn in our Honda Odyssey and purchase a new Honday CR-V. It will be the perfect car for our family's needs right now. We had a great experience when we purchased the Odyssey 9 years ago, and that is why we returned to purchase again. I am pleased with the service and have referred other family members who have purchased as well at this dealership. More
by jkread
Employees Worked With
Carson, CJ
Helpful March 24, 2014
Sales manager Craig was very rude. After waiting 1 hour, I went in the sales office for price and payment and was told "that's not how we do business". He then tossed my old car keys onto the counter rudely I went in the sales office for price and payment and was told "that's not how we do business". He then tossed my old car keys onto the counter rudely. Bought at ken garff instead:) I feel bad because Darren, our salesman was very nice to work with. We would have bought a car from him but Craig ruined our experience and we vowed to never go back. More
by jonmar
Employees Worked With
Craig
March 22, 2014
Very happy with my new CRV! We enjoy working with Stockton 12. They seem to really care about the consumer and go above the "rim" to make you comfortable through the process. Stockton 12. They seem to really care about the consumer and go above the "rim" to make you comfortable through the process. More
by jscouton
Employees Worked With
Jason Lee
March 17, 2014
David helped me quickly, offered my car to be washed and offered coffee and their shuttle service. I was called when the vehicle was finished and I picked it up at my convience. There was no cost to me beca offered coffee and their shuttle service. I was called when the vehicle was finished and I picked it up at my convience. There was no cost to me because it was included in my purchase. Super easy and awesome. :) More
by katohki
Employees Worked With
David Fox
March 16, 2014
Darren was very friendly and treated us very good. He explained all the buttons, etc. on the car and asked if we had any questions. He was never pushy and let us look at and drive the car. I would defini explained all the buttons, etc. on the car and asked if we had any questions. He was never pushy and let us look at and drive the car. I would definitely recommend this dealership and Darron. Thank you. More
by anterose
Employees Worked With
Darren Hesson
March 11, 2014
CJ Oram was wonderful to work with, as well as the rest of the staff. They made sure our every need was met. We will definitely go back for our next car. Thank you! of the staff. They made sure our every need was met. We will definitely go back for our next car. Thank you! More
by u2spaz1027
Employees Worked With
CJ Oram
March 02, 2014
Customer Service representative was friendly and very knowledgable. Helped me determine what work was needed at 30,000 miles. The work was completed in a timely manner. The courtesy vehicle vehicle se knowledgable. Helped me determine what work was needed at 30,000 miles. The work was completed in a timely manner. The courtesy vehicle vehicle service was very helpful. The driver friendly and courteous. More
by rhardy7
Employees Worked With
Dave Fox
February 24, 2014
I was in the market for a new vehicle and took my business to the dealer that I had originally purchased my car. Sadly a mutual agreement could not be met with this dealer. I was referred to Stockton business to the dealer that I had originally purchased my car. Sadly a mutual agreement could not be met with this dealer. I was referred to Stockton 12 through a co-worker. I met with the sales manger Ryan Mayne and his associate Steven Corley. I was treated with the utmost respect, courtesy and most importantly...PATIENCE! They continued to work with my as far as pricing and other financial commitments. Finally, we were able to come to an affordable payment that met MY criteria. I am extremely pleased and satisfied with my overall experience and would highly recommend to a friend, family or co-worker. I am a big believer that if you simply LISTEN to the customer and accommodate his/her needs, you will gain a loyal customer for life. If one's experience is just short of this, you will go else where and even pay more for better customer service. Fortunately the latter was not my case! :) In a world of let's make a profit, these gentleman truly displayed and emphasized honor and integrity... Thank you for your outstanding commitment and customer service! Sincerely, Teresa De Oliveira More
by tdeoliveira9651
Employees Worked With
Ryan Mayne and Steven Corley
February 23, 2014
Went to Stockton12Honda due to a great price quote I was given by Mat Richards. It was well below what any other dealer was offering for a 2013 Accord Coupe. When I arrived, Mat was not available, I was han given by Mat Richards. It was well below what any other dealer was offering for a 2013 Accord Coupe. When I arrived, Mat was not available, I was handed to another salesperson. About 10 minutes later, I was handed off again to another salesperson, Garrick. At the time, Garrick was an awesome salesperson. He tried to get me in & out as fast as possible (it was about 7:00PM at night when I started the transaction). The first "hiccup" happened when I was told I would get 0.9 percent for 72 months. I confirmed this with Garrick 2 times before agreeing to the price. When I went to Finance, John said this was not correct and would not flat out say what the finance rate through Honda Finance was. He asked me what the lowest rate I had found was, which was 2.74 percent at my credit union. He said Honda would "probably" match that and he would go ahead & process it for that rate. Like every other Larry H. Miller Dealership, the customer survey is discussed ad nauseam, and I was told repeatedly that any response other than "completely satisfied" would reflect against Garrick, and not the person I dealt with. After I took delivery of the car, I returned approximately a week later to have the tint put on. The service advisor I dealt with was rude and acted like I was putting him out. The worst part while I was waiting for my ride (a shuttle was not offered to me), I was called a derogatory word in the parking lot by another employee. After reviewing my paperwork and e-mails from Mat, I discovered I was not given the additional $500 off I was supposed to get by financing through Honda Finance. This was my fault; I definitely should not have bought a car that late at night when I was tired. My car must have also been close to the sprinklers; half of my hood has hard water stains. I attempted to call Garrick two times after purchase, but never received a call back. John also was not honest about the benefits of the key replacement program I purchased - so much so there would be no way I would ever recoup the amount of the protection plan. I sent cancellation letters to both the dealership and the company who sells the key program. Of course, both places claimed they never received the paperwork. I would not go to the dealership again, but I purchased the prepaid maintenance program and waited too long to cancel. It's not the worst dealership, but definitely not the best. More
by marker123
Employees Worked With
Garrick Sidwell, John Chuidian, Mat Richards
February 20, 2014
I had front seat belts that would not latch. When I called Stockton 12 I was told they were under warranty. I needed to have them inspected before the parts could be ordered. I was disappointed that called Stockton 12 I was told they were under warranty. I needed to have them inspected before the parts could be ordered. I was disappointed that I would have to make two trips, but Randy made it as painless as possible. They also called to inform me that the passenger airbag was recalled. Thanks for catching that so I didn't have to make another trip! More
by marksmyers
Employees Worked With
Randy Freestone, and Bobbie
