Stockton 12 Honda

Dealership tries to slip in extra charges into new car sale After being rear-ended at a stoplight I was forced into the search for a replacement car, and after doing some research I had my eye on a Honda CRV. I After being rear-ended at a stoplight I was forced into the search for a replacement car, and after doing some research I had my eye on a Honda CRV. I dropped by Stockton to Malone (now Stockton #12?) Honda in Sandy to check out the CRV. I met a very nice and very helpful salesman named Sean Sandberg - a great guy! After spending some time with him test driving etc. I was impressed with the car, but decided to wait a week until the new model year came out to see if the new model year would be a better option. Sean called me a week later to tell me they had the new model year in the color I wanted IN STOCK! So I went over to check it out. Sean was busy with another customer, so I worked with a gentleman of Pakistani heritage (maybe Sarif?) and he was great as well. I checked it out, drove it, and loved it! Then I went through the usual hassle of negotiating a price, and we came to terms after some back and forth. Then I was handed off to the guy in the business office to finish the paperwork, and the nightmare began. After going through paperwork and signing all kinds of stuff, listening to endless pitches for upgrades, extended warrantees, etc. he shows me the final summary and it included add-ons I didn't want and didn't agree to. I pointed it out and told him there must be a mistake because I didn't want or agree to that stuff, and he'd have to take it off. He then claimed that "every car" gets those things, and I had no choice, I had to pay for those add-ons. I told him that I understood that most people may want those, but I don't, and he needed to take it off. He then went off in a huff to talk to "the boss" and returned again to say that I had to pay for those items, including the $300 VTR ( $300 charge to have the VIN number entered into a database) because they "can't discount the car any more". And he wasn't nice about it. I pointed out the line on the summary sheet that had the agreed-upon price of the car, and said that I was fully willing to pay the negotiated price for the car! And the number was right there, and correct! But I didn't want the *additional* stuff they had added on, and that I wouldn't allow them to dishonestly slip in stuff at the end that I didn't want or agree to. He wouldn't budge, so I asked for my down payment check back, and decided to leave. Who wants to do business with a dealership that isn't ethical and honest, and tries to slip extra charges on? Not me! On the way out, Sean (the nice salesman) saw me and the look on my face and came over to see what was wrong. I explained that the guy was trying to add on this stuff and so I was leaving. Then the "boss" came over and I explained *AGAIN* to him that I was fine paying the price we agreed for the car, but I wasn't fine with the add ons. By then some other people in the showroom could hear the conversation and he said that he "couldn't discount the car any more" and I told him for the millionth time that I was FINE with the agreed-upon price for the car, but I wasn't fine with them slipping in additional stuff. He just kept repeating over and over that he couldn't discount the car any more, and it became obvious that he was just putting on a show for the rest of the customers in the showroom and trying to convince them I was just trying to chisel a better deal. Apparently there was another customer interested in that particular car, so perhaps he was trying to find an excuse to torpedo my deal and sell to someone else for more. I demanded my down payment be returned, and just walked out since the guy was clearly not interested in listening or selling the car for the agreed upon price. Sean the salesman called the following Monday to apologize and see if there was anything they could do to earn my business back, and indicated that he spoke to the general manager and it was silly to lose a customer over the VTR fee - I genuinely felt sorry for him because he was great and it was the stupid "boss" who insisted on adding on the additional charges and ruined the sale. I suppose they probably charged the extras to the next guy who came along and got a few hundred bucks more for that car, but ironically they lost a sale completely - not just for *this* car, but also the rest of my life! If you read this, Mr. General Manager, take note: You lost a lot more than a few hundred bucks in stupid add-on charges, and you need to change the way customers are treated at your dealership. But also please note, the salesmen Sean Sandberg and the other guy were both great. They closed a sale - it took the boss to blow it up! Oh, and I went down the road to Larry H. Miller dealership and was able to get a much better deal without getting ripped off! I will start my search at LHM from now on, and suggest the rest of Utah do the same! More

Honda Odyssey 2012 trade for 2015 Great price and experience! They were willing to work a deal even though I was one of those "internet" shoppers armed with TrueCar pricing and NADA/lo Great price and experience! They were willing to work a deal even though I was one of those "internet" shoppers armed with TrueCar pricing and NADA/local value info for the trade. Mat was a great advocate and kept working with the sales manager until he got what I needed. More

Me and my husband went in and I Don have very good credit bu Me and my husband went in on Friday to get a vehicle between our salesman and Brandon in financing they said they had found financing for us for the c Me and my husband went in on Friday to get a vehicle between our salesman and Brandon in financing they said they had found financing for us for the car we wanted so we were there for 4 hours signing paperwork and everything else. We came back the next day to pick up the vehicle everything was fine. We received a phone call Wednesday saying they didn't find financing for that vehicle and we need to return or pay someone to come get it. Also we need to pay for mileage and detailing! This is the biggest bull crap. Stear clear from Stockton 12 honda More

Thanks nice Car 2015 Accord Love the car, I wish it had a sun roof, but that is ok. Took a little long but I understand why, It was a new car that needed to be serviced. Thank Love the car, I wish it had a sun roof, but that is ok. Took a little long but I understand why, It was a new car that needed to be serviced. Thanks for the help. Would have like to have gotten a free year service plan thrown in but o well. More

A very pleasant experience Lorenzo Case and Steven Corley went out of their way to help my wife secure her new CRV. Both individuals are very professional in their approach, and Lorenzo Case and Steven Corley went out of their way to help my wife secure her new CRV. Both individuals are very professional in their approach, and make the process of buying a car a very pleasant experience. This is our second Honda purchased from Stockton 12 so I would not hesitate to recommend them to anyone looking to purchase a car. More

Stockton Great experience, would recommend this dealer to our friends. Everyone was very friendly and easy to work with. All of our expectations were met satis Great experience, would recommend this dealer to our friends. Everyone was very friendly and easy to work with. All of our expectations were met satisfactorily! More

New car buying experience I just leased my 2nd CRV from Stockton Honda. My first experience 2 years ago was amazing and I did not hesitate for a second going back to Stockton f I just leased my 2nd CRV from Stockton Honda. My first experience 2 years ago was amazing and I did not hesitate for a second going back to Stockton for my next car. First, I love my CRV...it is a good looking car, lots of features and good gas mileage. Second, the customer service at Stockton is like none other and I am always treated like I'm the only customer they have. From their sales people, to finance, general management and service team, they know their products and their business. I have always been treated fairly and with excellent customer service. Not sure how you managed to have ALL your employees under one roof with exquisite customer service skills but you have, ( they could give lessons to most other service industries ) ! To sum up, I have had my car for a week now. I love, love, love it ! The burgundy color is stunning and I have received many compliments. Several folks have asked where I got my car, and of course I tell them Stockton! Thanks for a great vehicle and terrific customer service~ More

Exceptional service Recently I was in an accident where my car was totaled. Travis took into account my history with Honda and advocated for me to find a new car within m Recently I was in an accident where my car was totaled. Travis took into account my history with Honda and advocated for me to find a new car within my budget. He listened to my needs, provided a fair price and helped me out of a difficult situation. It's not often that you find a sales representative who puts your needs above their own. I was completely pleased with the outcome and experience working with Travis and the Stockton 12 team. It has made me a loyal customer for life. Thank you. More

Review Just the best and friendliest service we have had!! Jason took a lot Of time with us and was super great to work with. Thanks! Just the best and friendliest service we have had!! Jason took a lot Of time with us and was super great to work with. Thanks! More

No respect for clients I called to schedule my regular oil change for my Honda and was talked into the 3 for $75 deal for oil changes. So I purchased 3 oil changes-of course I called to schedule my regular oil change for my Honda and was talked into the 3 for $75 deal for oil changes. So I purchased 3 oil changes-of course pre-paid was mandatory. I used one oil change and then in May my car was totaled when I was rear ended in an accident. I took my daughter's Honda in to change the oil and asked to transfer my remaining two oil changes to her Honda. Devin, the service tech was so rude. He said I had to purchase a new Honda in order to transfer the remaining oil changes. When I told him I didn't have the money to spend $25,000 to redeem $50 for two oil changes he simply said, well that is your choice. I was so mad I asked for the manager's name. I then called Christy, the service manager and she basically told me I purchased the oil changes but they belonged to my 2010 Honda which was now totaled and parked at some junk yard by the insurance. Although my daughter's Honda was a 1998 and used cheaper oil, unless I purchased a new Honda I was out of luck. They couldn't refund my money either because the deal was made through an outside financial entity. So, here I was still working through the sting of an accident and all of the frustration of insurance companies and Stockton 12 telling me that even though I signed no contract explaining to me that the 3 oil changes I bought belonged to my car, not me and because some idiot rear ended me I lost the money and the oil changes. This is poor customer service and false advertising. There should be a huge disclaimer attached to their deal for oil changes, explaining all of the restrictions. Plus they need to train their service technicians in how to treat people who work hard for their money with respect. I have filed a complaint with the BBB. We will never give Stockton Honda another dime. More