Stockton Hyundai
Stockton, CA
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967 Reviews of Stockton Hyundai
I had a $1000 service in June and Ellena was my service advisor and yes she was great a keeping me informed and when there was something in question she was professional,kind and exactly what Id expect fro advisor and yes she was great a keeping me informed and when there was something in question she was professional,kind and exactly what Id expect from a dealership service advisor. Fast-forward to recent visit and it was a complete shocking nightmare! I had my car towed in and was told over the phone Abby was my service advisor #1, then I get a phone call from someone named Peter #2 talking so fast I could barely make out what he said. My cars check engine light was on and I read up on what the code was about. Mistake #1 don't be informed because you will be aggressively argued with by your service advisor. #2Don't expect all service advisors to keep you informed. I missed a day of work waiting to find out what was going on with my car. #3Dont expect your service advisor to treat you kindly when you explain you just spent $1000 dollars on liquids and a drive belt which seems null and void since they have to replace your engine and this guy is coming up with$1800 additional cost to make my car"whole"again. #4 Trusting a multipoint inspection, yes you need a drive belt but the noticable crack in your windshield gets a green (prior service). Drive belt was not deducted from now new service of replacing (supposedly ALL new belts hoses and pulleys). Service provider #3 Robert your car will be ready Friday, Wednesday I REACH OUT no your engine is on backorder 3 to 4 weeks. Thursday your engine is here your car will be ready Friday. Mistake #5 Don't try to have a life when dealing with yoyo timelines. I picked up my car Saturday drove 40 miles only to find my A/C no longer works I text service advisor #3 no answer of course. I call and he says nothing they did would affect A/C but if you come back we will look at it turning my Saturday into a 160 mile trip. Mistake #5 Don't expect accountability or integrity. At this point I asked to speak with the general manager because I'm done being treated poorly. Mistake #6 don't expect to speak to management, I was told that the GM would just tell me the same thing and Peter the service advisor MANAGER is who I originally had the biggest problem with! best I got was the sales manager Alex who was going to "mediate" between Peter and I. Well it took 2 people telling him I was there before he got up to acknowledge me. He did take the time over the phone to explain that when cars start needing repairs it gets expensive and I should consider buying a new one SERIOUSLY? I have a 7 year old car with less than 100000 miles on it with a blown engine why would I consider buying a new one when I've basically been told the product is unreliable? Needless to say Alex did manage to actually do what he said he'd do. Service advisor #1/4 Gabby is handling the A/C issue but still telling me nothing they did would cause a hose to not be clamped on tight. Mistake #7 attempting to feel safe in a car that has received the most minimal of service at an extremely high cost. Now there is a clicking sound that is new since I got my car back but I'm sure "it has nothing to do with what they did"! I guess I'll have to pay a different shop to find out what is wrong. Shockingly horrible experience all the way around . No accountability. No integrity. I don't trust anything they have done. Yes this is the "short" version of what I've experienced at Stockton Hyundai . More
The service center had very friendly customer service. They were very helpful and polite to my daughter. They were very helpful and polite to my daughter. More