My experience at Stohlman was the absolute worst car buying experience I have ever had. I drove almost 80 miles 1-way to buy a truck advertised on TruCar at $15,050. The vehicle price was immediately increased by almost $700 above advertised price as soon as we sat down & my salesman Ali Sami claimed that it was for "dealer reconditioning". Based on my subsequent experience (below) the vehicle did not appear to have been "reconditioned" AT ALL. It was washed & detailed.
First, the airbag light came on only 2 days after buying the car. To their credit, Stohlman got that fixed. Next, even though there was a new sticker on the windshield, the truck appeared not to have been inspected since it became obvious less than 500 miles later that there were serious issues with the brakes. When I heard a grinding noise that occurred only upon braking, we discovered that the rear brakes were worn down to METAL on METAL & the rotors were gouged beyond repair. The front brakes were very low also and rotors were grooved. Before accepting the car I had told Ali I heard a squeaking noise from the rear brakes. He told me he knew exactly what it was & took the truck in the back. He returned 20 minutes later and told me that the issue had been fixed. When the noise returned a short while after buying the truck, I had it checked & discovered the barely-there brakes.
Salesman Ali Sami is a deceptive, lying, xxxxxxx; he was dismissive and rude. He made rude comments to his co-worker about me when he thought I couldn't hear. I reported it to a Manager.
I must say that the restitution efforts so far by Stohlman sales Manager Mr. Aka Koffi has been excellent. He is going above & beyond to correct the damage done during the sales experience and this is still on-going. He is a true professional who understands the true meaning of customer service. The 1 star is for Mr. Koffi, not because he was bad, but because overall this dealership deserves zero.
Notwithstanding Mr. Koffi's efforts, I will never shop at Stohlman Subaru again, nor will I recommend this dealership to anyone. I will post this review on every site that it is allowed. People need to know about this deception.