Stokes-Craven Ford

Avoid this dealership! I called about a vehicle before I traveled 45 minutes to see the vehicle. The sales rep never mentioned that there was very visible damage on both sides and the front end even though traveled 45 minutes to see the vehicle. The sales rep never mentioned that there was very visible damage on both sides and the front end even though he called me back and said he was looking at the vehicle as we spoke. The damage does not appear in any of the photos online. Damage was consistant with being side swiped. I had asked when I called about the condition of the exterior and interior was was told no problems. I also asked about the recall on this vehicle from August involving the transmission as it was not showing on CarFax that it had been taken care of. The rep stated they didn't get the vehicle until September so it would of fallen on the previous owner to take care of the problem. When I persisted he said he would speak with the general manager, but he was sure that if there were a recall it was taken care of. When I arrived at the dealership and saw the damage I was upset. The sales rep said he didn't mention because he assumed that I was more concerned with the mechanics of the vehicle. When I brought up the recall involving the transmission he went to speak with the GM. Twenty minutes later he said a new transmission had been put in the vehicle, when I asked to see the records he then said the GM couldn't print the records but could show he the records on his computer. By the time we walked into the dealership the story had changed to there's a $1000 billing on the records but I don't have access and we have to wait until the Service Department comes in but I'm sure it's a transmission. Very shady that the GM wouldn't have access, that the new transmission wouldn't be listed (if it were put in due to the recall) on CarFax, and that I wasn't told about the damage before arriving. Also as we were leaving the salesperson said the GM said he thought the price was a misprint and should be higher...again shady as it was listed on 2 different sites. Then the salesperson said the dealership owner might have changed the price without letting the gm know. I can't imagine what else they hide at this dealership. Update 12/23/12 the dealership has now removed the price from their website and the vehicle is listed as call for price, but it's still listed the same on another popular auto sales site. Also I contacted Chrysler to complain and was told the VIN listed on both the dealer site and other site is not a valid VIN More

Second new Ford I have purchased from them. Each time was very good experience and deal. Went out of their way to make me pleased with my deal. very good experience and deal. Went out of their way to make me pleased with my deal. More