
Stokes Kia
Goose Creek, SC
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384 Reviews of Stokes Kia
A few months ago I took my Rio in for service to check out the heater cutting off. They told me there were leaves in the cage area. I was driving home and the heater cut off again. I called the service out the heater cutting off. They told me there were leaves in the cage area. I was driving home and the heater cut off again. I called the service department and was told that if I brought my car in again it would be subject to service charges (my car is still under warrenty), that I COULD NOT WAIT for my car because it would take at least a day to find the problem, that I would have to duplicate the problem I was having for them to try to find the cause or they could not take the time to check it out. I drove the car for a few months dealing with the problem and as things got worse decided I had to have it fixed. I called for an appointment and the guy (I think his name was Eric) was once again rude. So I called Kia Country of Charleston. Matt was very professional and courteous. I was told he thought it would take an hour or so to find the problem. Since he was so nice I decided to have the timing belt changed (too bad for you Stokes KIa) and also had 6 bulbs replaced. Four hours later all the work was done and Matt determined that the panel with all the heater switches was bad and would gladly order the part and since it was under my warrenty there would be no charge. So, Kia Stokes I guess you just did not want to make the repair since it was under warrenty. Or you just didn't want to waste time on my problem. Whatever the reason, due to your rudeness I found a much better dealership. I am having my 60000 mile transmission work done there and when I am ready for my next Kia I will go to Kia Country of Charleston. Oh yes, one more thing. I was talking to my insurance agent who owns a Kia and she told me she had a similar experience at Stokes and have heard other stories as well. Guess what....now you have one more Kia owner out there spreading the word to stay clear of Stokes Kia. More
While visiting many dealers looking for a vehicle to tow behind a motorhome we stopped at Stokes Kia. We told them that we were looking for a 2wd to tow on all 4's (we know that they make them because we ha behind a motorhome we stopped at Stokes Kia. We told them that we were looking for a 2wd to tow on all 4's (we know that they make them because we have researched and asked other owners) One very arrogant salesman told us that there was no such thing and the warranty would NOT cover any vehicle towed that way. He is very wrong and should do his research before answering. We purchased a new $31,000 Honda CRV later that day. He was not at all helpful and this branch is owned by the same company......missed a sale! More
At the beginning of November, I traded my car in @ Stokes At the beginning of November, I traded my car in @ Stokes KIA. After purchasing a car from Stokes, my wife and I weren't exactly happy with t At the beginning of November, I traded my car in @ Stokes KIA. After purchasing a car from Stokes, my wife and I weren't exactly happy with the new car. We just didn't like the way it drove. Yes, we did test drive it, but @ the time, we figured it was just a simple matter of getting used to it, which we could not. We decided we'd like to return the vehicle. We only had the car for a couple of days. I tried and tried to get someone and anyone to work with me on the matter over the next two weeks. And everyone I spoke to, from the salesman on up, they just kept "passing the buck" to the next guy and the next. I suggested that I'd like to return the car and simply take my trade-in home and just go our "separate ways." The sales manager told me that the only person who could make this decision was the GM, Garret Cash. So, I set up an appointment to speak with him, and after he heard my case, he told me to simply "have a good day." Also, after looking at the paperwork on the KIA, my wife and I found that there was a package included on the car that we did NOT ask for, nor did we want. Stokes did a dealer trade for the model we bought which was supposed to be a Base model with a specific color, which they didn't have on the lot. And the model they got for us, came with this package, which they neglected to explain when signing the paperwork when I picked-up the car. The salesman told me he had the package put on the car as a "thank you" for my purchase, but never said there was a charge for the package. Again, we tried to bring this to their attention, and got nowhere fast. So, out of principal, i took the KIA to another dealership where I've bought cars from in the past, and traded it in, even though I was a little upside down @ this point. I simply did what I had to do to no longer have to deal with this dealership. I'll just chalk this up as a "lesson learned." I'll be sure to steer any friend or family away from Stokes KIA. More
I would not recommend this dealer to anyone. They first told me that the 2010 kia forte with 35000 miles on it (I bought it in may 2011) was gonna be $16000 but then we got them to lower it to $15000 becau told me that the 2010 kia forte with 35000 miles on it (I bought it in may 2011) was gonna be $16000 but then we got them to lower it to $15000 because I really loved the color and the car. Well after everything was said and done I looked back at my papers and they put it back up to $16000. Now I look at their website and they have a 2011 forte for $14000 with the same amount of miles. The sad part is I could have gone to Kia Country and got one for a $1000 more with 25000 less miles on it. Never will shop there again, or have them do anything with my car. Also the map mirror was broken and took it in and they did replace it but with one for a sunroof forte. More
First off, Stokes Kia in Goose Creek does not want business too bad. The GM told us maybe we should just come back in a few months when we were ready to buy a car now. Goose Creek Kia obviously has business too bad. The GM told us maybe we should just come back in a few months when we were ready to buy a car now. Goose Creek Kia obviously has some problems within. I was contacted by the internet sales lady and said I would come in. I told her about my trade in and she said they are in need of good trade ins and are offering $1500 over KBB. She never said anything about the rebate they currently were running for certain competitors. I came in and did the test drive, got the price that I wanted and tried to get a little more for my trade mentioning what the lady said on the phone. I was told by Tom Caminiti, sounding like a car salesman, "Ah, they will tell you anything to get you in here. If we had known that we would have offered you this much and then gave you $1500." So I left and called back to see if there was anything else we could do. I was told the GM would call. He never called, but we called the internet sales lady and told her what happened. She confirmed again that they are offering more for trade ins and she could not believe what was said. She told us the GM would call. By 5 PM the GM had not called yet, so we called and was told he had left for the night. We called the internet sales lady again and she said there were some issues going on someone will call. The GM finally called and said they were offering $1500 extra on some trades and apologized for what was said. He told us that the salesman had some issues going on in his life and so on. He said he would call back with a deal. His call back was maybe we should wait a few months. The good people at Kia Country on Savannah Highway welcomed me with open arms and worked to find a deal for me. If you are in the market for a new car, I would recommend avoiding the Goose Creek Kia until they get their issues ironed out. They do have a very catchy commercial, but I would go to Kia Country on Savannah Highway in Charleston. More
All three of the gentlemen I worked with at Stokes Kia were great. Qasem entertained my twelve-year old while we waited with Kia hamster commercials and funny tv shows. He was extremely personable. Jas were great. Qasem entertained my twelve-year old while we waited with Kia hamster commercials and funny tv shows. He was extremely personable. Jason Leming was quick and efficient - the most efficient credit transaction I've ever had. Perry Hardin was SUPER friendly, and went the extra mile to help me out in a specifically odd situation. All in all, a wonderful staff and a wonderful experience. I haven't dealt with the service department yet, but I'm willing to bet they will be just as awesome. More
This weekend my family and I were greeted by a friedly, courteous sales person (Michael Tucker) when we pulled up to Stokes Kia. He was very professional, courteous, and knowledgeable, as well as he has courteous sales person (Michael Tucker) when we pulled up to Stokes Kia. He was very professional, courteous, and knowledgeable, as well as he has a sense of humor. We apprecitate his patience with all of our questions, and our 2 year old son, who was being all boy, if you know what I mean. We are greatful for having the pleasure to have Mr. Tucker guide us through our Kia buying experience, which was second to none. Stokes Kia is a well rounded, fair, easy to work with, family friendly dealership! My family and I would recommend them to anyone looking at purchasing a new car. More
My wife needed a new car. But not having any credit I was worried about getting financed. Not only were the professionals at Stokes Kia in Gooooose Creek courteous, but they went above and far beyond every o worried about getting financed. Not only were the professionals at Stokes Kia in Gooooose Creek courteous, but they went above and far beyond every one of my expectations! They were able to put us into a brand new 2011 Kia Forte. I would recommend Stokes Kia to anybody, regardless of your need without reservation! Stokes Kia of Goose Creek is more then capable of handling all of your needs. Thank You Stokes KiA for everything. More
I had to buy a new car because the car I bought from this dealership was a lemon and I exceeded miles required to qualify for lemon law. The car was at the dealership's service dept more than it was in my p dealership was a lemon and I exceeded miles required to qualify for lemon law. The car was at the dealership's service dept more than it was in my possession this entire summer! The vehicle would lose acceleration the esc would turn off and check engine light turn on and the car would not accelerate past 35mph. This would happen at random all the time. Which is not the service depts fault..but they did attempt to fix the problem a lot this summer withh no avail. The last time it happened I brought the car in and sat down with the general manager and the service manager they said they would work with me and gave me a great deal! It was late I wasnt ready to make a decision so I went home and headed out for vacation the next day. When I came back the general manager no longer worked for the dealership I was told they would honor the deal i made with the general manager. When I went in I sat down with the sales manager and he did not work with me. He was not easy to work with and he was rude. He told me that the general manager I made the deal with no longer worked at stokes and that I would be working with him now! I was shocked at how I was being treated after all that I had been through this summer. They didn't want to work with me, I was Another sale to them. I asked them to give me my keys to my sorento and went somewhere else which was a much more pleasant experience! When I left the dealership I noticed my gas light turned on...I brought my car in with at least a half of tank of gas and they give it back to me on empty! Wow. I am amazed at how well I was treated here! More
These guys were real easy to work with, and were very professional. I did not have any issues with either Dave or Michael, both were very helpful. The dealer gave me no issues on my trade in, and gave me professional. I did not have any issues with either Dave or Michael, both were very helpful. The dealer gave me no issues on my trade in, and gave me a good trade in value. I was in and out of the dealership within 2 hours, driving home my new Kia Soul. Great people, great cars, great experience. More