Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Stokes Mazda
North Charleston, SC
137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Communication
Filter Reviews by Keyword
By Type
Showing 137 reviews
August 15, 2015
Easiest car buying process ever! I just bought a new 2016 Mazda CX-5 from Chuck at Stokes Mazda and I love it! Chuck was so easy to work with and made the car buying process fun. He I just bought a new 2016 Mazda CX-5 from Chuck at Stokes Mazda and I love it! Chuck was so easy to work with and made the car buying process fun. He worked with my husband and I to get exactly what we wanted and were hard to work with so that's when you know he's good! He was very patient and thoroughly explained everything as we went. Garrett Cash is finance is awesome too. We were in and out of his office very quickly and into our new car! I would send anyone to Stokes Mazda to see Chuck. Go see him if you go to Stokes!!! Thanks so much Chuck! More
by Kmills16
Employees Worked With
Garret Cash, Chuck Meyer
Helpful August 08, 2015
Amazing service! Just bought a new Mazda here and could not have been any happier with the way I was handled there. The staff is super friendly, and the service is top Just bought a new Mazda here and could not have been any happier with the way I was handled there. The staff is super friendly, and the service is top notch. Definitely recommend here to everyone! More
by BryanD
Employees Worked With
Kristi Drinnon
August 08, 2015
Best car buying experience in charleston! I was helped by Chuck Meyer and he made the whole process smooth and easy. I bought a brand new Mazda 3 and he helped me narrow down the trim model th I was helped by Chuck Meyer and he made the whole process smooth and easy. I bought a brand new Mazda 3 and he helped me narrow down the trim model that was best suited for me, even taking the time to teach me how to drive manual before I bought the vehicle to make sure that I would like it. I ended up going with automatic. After dealing with several other dealer ships in the north Charleston area I was most pleased with stokes mazda. They will make sure you get the car you need and not the one they want you to buy. Crews Chevy was one of my worst experiences in buying a car and I will never send anyone there. Even if you don't want a Mazda I would still recomend buying from stokes Mazda just because of their customer service. Even in the finance department I felt comfortable the whole time and I never felt pressured. Give them a chance before you go anywhere else. More
by JMA17
Employees Worked With
Chuck Meyer
July 25, 2015
Comfort is key Even the thought of buying a new car was stressful and confusing, but going to Stokes Mazda was truly a surprising experience. I went in thinking abou Even the thought of buying a new car was stressful and confusing, but going to Stokes Mazda was truly a surprising experience. I went in thinking about car salesmen as sharks and myself as a fish that couldnt swim. Everyone at the dealership was inviting and made me feel welcome and comfortable. Explained everything in ways where I could understand. Yes, they are there to make money, but they really do in all actuality want to get you the best deal they are able. I very much respect the people at Stokes Mazda and appreciate all that was done for me. I would recommend them for anyone and everyone stressed about the car buying process! Thanks Kristi Drinnon! More
by mllawings
Employees Worked With
Kristi Drinnon
July 08, 2015
Good help when you need it. I was in the market to trade in my Honda and Stokes Mazda gave me a fair price for my car and helped me into an excellent vehicle. The service I rece I was in the market to trade in my Honda and Stokes Mazda gave me a fair price for my car and helped me into an excellent vehicle. The service I received was bar-none. I did not feel pushed or pressured and my questions were answered clearly. When issues arose with both the financing and registration processes, the staff worked quickly and diligently to address the problems. Clarence Nelson specifically went above and beyond to ensure everything was taken care of within several critical time constraints. More
by happydriver
Employees Worked With
Clarence Nelson
June 30, 2015
Top-Notch Dealership with great people! In between myself, my wife and our daughter, we have made 4 purchases in the last 5 years and the staff and management of Stokes Mazda have gone above In between myself, my wife and our daughter, we have made 4 purchases in the last 5 years and the staff and management of Stokes Mazda have gone above and beyond in their customer service and our treatment during the purchase process. Ed Seyles, the Sales Manager, and all the sales professionals were friendly, respectful and helpful. We have used the service department and have had nothing but good experiences. I would recommend this dealership to anyone! More
by ColonelMike
Employees Worked With
Ed Seyles and Dexter Riffe
June 07, 2015
110 dollar diagnostic lie Do not believe them when they tell the diagnostic charge will go to the repair, it's a lie, and the worst part is we told them what was wrong and they Do not believe them when they tell the diagnostic charge will go to the repair, it's a lie, and the worst part is we told them what was wrong and they still ran and charged us, after the repair of what we had told them was wrong they didn't apply the charge and take it off the amount of the repair. Oh yea, and they try to sell you a battery, guess they do this frequently. Have been a long time customer as I have a 2003 Mazda 6, just lost my business........ More
by Disappointed
Employees Worked With
Heather #8220
October 20, 2014
Why did you put my filter back with pine straw on it I have purchased two cars from this dealer . I was pretty happy till the last service. I had the service guy walk out and show me my air conditioner I have purchased two cars from this dealer . I was pretty happy till the last service. I had the service guy walk out and show me my air conditioner air filter in the cabin of the car. It had pine straw on it. He said we are running a special this week, 40.00 bucks to replace it. I said no thanks I can do that myself. On the Internet dealers across the country are charging $80.00 to $100.00 bucks for this, so I guess that was a deal??! I looked it up on the Internet and had a filter shipped to my house for $12.00 bucks by the time I walked out to my car. Just changed it in about two minutes . Thanks stokes for placing the filter back in with all of the pine straw laying on top of the filter . If you turned it upside down it would have fallen off. Also tell your tech that he put the little door back on incorrectly and it was not creating a vacuum in the system . I fixed it!!! More
by averylites1
Employees Worked With
John Culley
August 09, 2014
A comedy of errors and old school nonsense I called regarding a certified pre-owned Mazda CX-9 and made arrangements to view the vehicle Friday afternoon, August 8, 2014. I made the three hour I called regarding a certified pre-owned Mazda CX-9 and made arrangements to view the vehicle Friday afternoon, August 8, 2014. I made the three hour drive from the Upstate, and the vehicle was fortunately, as described, clean and relatively blemish free for a 2011 model unit. Knowing what I want, what I should expect to pay, fully understanding auto finance, FICO, etc. there was nothing left to do but quickly finalize the numbers and head back to the Upstate...A 60 minute, maybe 90 minute ordeal if things were busy, and away I go back up I-26.... Well, not quite... The "internet department" apparently exists in theory only at Stokes Mazda, as I was passed off to a cordial, seasoned, regular salesman with a newbie trainee handling the secretarial and "gopher" tasks. (not a problem, but not exactly what I was expecting either) Now time to talk business, I was first presented with a list of additional fees in the form of the infamous "first place finish mop-n'-glo" for some ungodly ridiculous amount as well as the $399.50 administrative fee, which was already "supposed" to be included in my (not so) "special internet price" (hint: print out the vehicle of your choice, and on the very last line of the last page of the E-brochure it clearly states that this fee is already INCLUDED in your internet price... $399 savings for reading the fine print). Having caught this "oversight error" I was finally presented with the numbers which were close to what I had expected in the beginning, without all the silly additional dealer profit items and subtle overcharges. I wonder how many people have been charged twice??? Quite a few, I'm sure. (did any regulators, attorneys or perhaps Mazda corporate just catch that???) Satisfied that everything was acceptable, we now begin the arduous task of signing and initialing all of the disclosures, warranty info, insurance verification, carfax data, etc. All is well....WRONG!!! Mere moments before going to the finance office to do the title and finance work, I am now told that despite all of the certified pre-owned documentation that I have already been given and signed off on.... If I really really truly want the vehicle to have the CPO warranty, an additional $900 would be due above and beyond the "special internet price" that all parties have thus far agreed to. Now apparently MAZDA corporate thinks this vehicle is ALREADY CPO, as this vehicle is advertised on their corporate nationwide CPO website as already having this coverage in effect. However, Stokes Mazda apparently chooses to do the old bait and switch shell game and advertises their prices NOT including this additional CPO fee, which is suddenly remembered at the very last moment after the customer is too emotionally involved in the transaction to see what just transpired before them. Not me, however, as I have bought 14+ vehicles that I can remember in the last 18 years or so... Naturally I have heard and seen it all so there really isn't a new trick that I'm not prepared for. Having endured all I intended to endure, I made a fast exit out the door. I will never know what further escapades the F&I office had lying in wait for me, not that any of it would be something I couldn't remedy by refinancing back home. Truly a shame, as I really liked the car, but I will not reward the type of behavior I experienced with my time and money. More
by ezrashonor73
Employees Worked With
Stephanie Schwerin, Chuck Meyer
January 25, 2014
My wife and I had determined that we were going to purchase a low mileage Toyota Camry. We thought we should drive a Honda and Mazda for comparison, just to be sure. We generally keep our cars for m purchase a low mileage Toyota Camry. We thought we should drive a Honda and Mazda for comparison, just to be sure. We generally keep our cars for many years and for over 100,000 miles. We met with Phil Tackett and explained our needs. He spent an entire afternoon with us testing the Mazda6, several Camry models, and the Honda Accord. We liked the Mazda6, but were afraid we could not purchase one and remain within our budget. He and his manager were able to find us a barely used 2014. They allowed us to take the car home for the weekend to test it. I was surprised that they would do this. We loved the car and decided it was the right car for us as well as being within our price range. They offered such a good price we thought there must be a gimmick, and when we came back there would be some hidden charges. This was not the case at all, they quickly walked us through all the necessary paperwork and explained how to transfer our insurance from our old vehicle to the new one. I have already recommended Stokes Mazda to a co-worker and would have to say that they have gotten me over my fear of car shopping in the future. Many thanks to the Stokes team. More
by DavidBourgeois
