Stokes Mazda

Used car purchase I recently purchased a use car from Stokes Mazda. My sales representative was honest and helpful. There was no pressure and he provided friendly assi I recently purchased a use car from Stokes Mazda. My sales representative was honest and helpful. There was no pressure and he provided friendly assistance. I would recommend Stokes Mazda. More

Very positive buying experience for new AND used car We test drove a vehicle with Chuck and were very impressed by his knowledge and politeness. We came back the following day to buy that new CX5 and dec We test drove a vehicle with Chuck and were very impressed by his knowledge and politeness. We came back the following day to buy that new CX5 and decided to buy a used car from them at the same time due to the courteous service and friendly staff. More

too much time I was there for over an hour for GPS update and battery for key fob. I noticed my car sitting in lot then sometime later it was moved to service entra I was there for over an hour for GPS update and battery for key fob. I noticed my car sitting in lot then sometime later it was moved to service entrance. No one called me up after 20 minutes to say it was ready. Waited too long and also noticed other people's cars finished way before they were called up to pick up too. As it is people wait long enough in dealership service areas so I think they need to be better at getting people in and out in a timely manner. It didn't seem like service desk was swamped and I have better things to do than spend more time in a dealership. I have no choice because it is the only Mazda near me. More

Koch Service Visit People are really helpful. Service was prompt and it was done in a timely manner. They forgot to turn off my tire rotation alert though. People are really helpful. Service was prompt and it was done in a timely manner. They forgot to turn off my tire rotation alert though. More

Christmas Eve Visit for CX-5 Service We had to leave town due to family health issues in Grean Bay, WI. The vehicle was within 200 miles for an oil change. Since this will end up being a We had to leave town due to family health issues in Grean Bay, WI. The vehicle was within 200 miles for an oil change. Since this will end up being a 2,500 mile trip I decided to get the vehicle in on Christmas Eve at the last minute. The service department was very kind, courteous and professional. The oil was changed, tires rotated and I was on my way. All my service for the CX-5 has been at Stokes Mazda, and I have been very pleased. More

Professional and customer relations I thank GOD that Mazda customer service is prompt fast and professional!!!!! I had some financial issues but Mazda staff of service went beyond custom I thank GOD that Mazda customer service is prompt fast and professional!!!!! I had some financial issues but Mazda staff of service went beyond customer service and commendably work with me and expediently service my vehicle with professionalism. THANK THE MAZDA STAFF!!! More

Done right price and Not done right price I bought a brand new 2016 VW and had Stokes Mazda collision paint my roof black like they have done for 2 other of my cars.... Well this time I was gi I bought a brand new 2016 VW and had Stokes Mazda collision paint my roof black like they have done for 2 other of my cars.... Well this time I was given a price of $425. When I got the car back it was obvious they just painted around the antenna vs removing it. When I pointed this out to the Body Shop manager, I was told if I want the antenna removed it would cost extra money. Money isn't a concern. I wanted the job done right. So if you want the job done right you apparently have to pay more money. Won't ever use them again. Been out of a car for almost 2 weeks because the job wasn't done right the first time. More

Great Service, But One Recommendation This is the first time I visited the dealership for an oil change since I bought my vehicle there this year. The first time they arranged to pick up m This is the first time I visited the dealership for an oil change since I bought my vehicle there this year. The first time they arranged to pick up my car which was nice, because they are not located in a central area of Charleston. I asked for this when I bought the car since other dealerships offer shuttle service. Everyone was helpful and the service was pretty quick. However, I really miss getting a complimentary exterior car wash like Toyota does. It wouldn't cost them much and it's a nice little bonus for traveling all the way up there and spending my money there, rather than getting an oil change elsewhere. If they want to stay competitive with area dealerships they should offer shuttle service and complimentary car wash. More

Maintenance Service Stokes Mazda has always been friendly and professional. I've had my car to them several times, and every visit has been fantastic. Quick repairs, re Stokes Mazda has always been friendly and professional. I've had my car to them several times, and every visit has been fantastic. Quick repairs, reasonable prices, and always courteous. Thanks. More

Fast Servives I had a "low tire light" appear on my dash during my trip to Ohio. I just have a recall preformed replacing the indicators reporting low tire and tho I had a "low tire light" appear on my dash during my trip to Ohio. I just have a recall preformed replacing the indicators reporting low tire and thought maybe I had a problem with them again. The tires were not leaking air in Ohio and I returned be to Summerville without a problem I took the car in to Stokes Mazda and had the tires checked. They found a screw in the right back tire. It could not be patched and a new tire was required, They installed the trie and sent be on my was. Fast service was greatly appreciated. More