Stokes Toyota Beaufort

Ms.Wendy Gilbert and Mr. Grady Johnson provided "EXCELLENT" customer service. To walk into a dealership and for someone to make you feel as if you were literally at home is a blessing. Their patie "EXCELLENT" customer service. To walk into a dealership and for someone to make you feel as if you were literally at home is a blessing. Their patience was unbelievable especially when just a week before coming to the dealership I was at another dealership and they barely spent five minutes with me before sending me back out the door. Mr.Grady and Ms.Wendy never gave up on me they searched and searched until a way was made I will be forever grateful especially for Ms. Wendy to come in on her day off to finish assist me with the sale the following day. I will recommend people to come to Stokes Brown Toyota. I never had a dealership to call and ask how is everything going after the purchase that was very nice and thoughtful. Thank You I am enjoying my new Toyota Camry....... =) More

All of the employees at Stokes-Brown have been very courteous and professional to me during my visits. I have found Ms. Wanda Hardee to be outstanding in her knowledge, friendliness and concern to deta courteous and professional to me during my visits. I have found Ms. Wanda Hardee to be outstanding in her knowledge, friendliness and concern to details. She explains everything that is to be done and when the job is complete she calls me promptly to pick up my vehicle. I am always offered a bottle of water or invited to have coffee or tea. More

I went in for a recall on the cable line for the spare I went in for a recall on the cable line for the spare tire. When Danny was driving the car into the garage he noticed the brakes were not right. No I went in for a recall on the cable line for the spare tire. When Danny was driving the car into the garage he noticed the brakes were not right. No problem with the recall, but he found that the calipers were frozen.He worked on them and tried to free them up, but they were really stuck. Parts were ordered, and I was given a rental car, which was great because I had to go the airport in Savannah to pick up a friend. I sure did feel much safer in a good rental. By the time the parts came in Danny had managed to get the calipers unfrozen. He then fixed my brakes and replaced the other parts that were needed. I did not realize how bad my brakes had gotten. If it weren't for Danny, I might have had a serious accident. Julie was above and beyond too. She took care of as if I were her sister.I had the rental car for 2 days....no charge; and because Danny managed to release the calipers, my bill was about half of what it would be. I have thanked them for caring so much and taking such good care of me, but it seems worthy of more. I do believe the Lord blessed be in this situation and allowed me to go to Stokes the same day I was to go to the airport. Hallelujah! Thank You Vivian Lee Carrier More

Purchased our second Prius in 2 years from this dealer on year-end internet because our first was totaled on 12/27. Merrick searched and re-searched for the specialized items we wanted; someone (not sure who year-end internet because our first was totaled on 12/27. Merrick searched and re-searched for the specialized items we wanted; someone (not sure who) told my husband about 0% financing and helped us secure it; initial agreement was faxed to us and faxed back, and then Jack met us between our home and the dealer to sign the final papers papers. Purchased on Saturday and the car was ours, with wood-panel in interior, VIN etching on all windows, etc., installed, by Tuesday, having been brought in immediately from another dealer for us. We were advised of and partook of all extended warranty and service deals, and were given a full and careful briefing on the features of the care by Jack when we picked it up. We were served excellent coffee in an immaculate and pleasantly decorated lobby and Merrick discussed the car with us while the very responsive reception staff paged Jack to come in from the lot to further educate us on our new vehicle. Things we said about our needs and experiences were remembered by Merrick and Jack, repeated to us later, and addressed for us. The car has more "bells and whistles" than our 2008, which we loved, and it cost us less, which will reduce our payments and lower our premiums. We returned to this dealer, when time was short for us, because we had such a good experience with them in 2008 -- that time from Merrick primarily (as Jack is new)-- and our expectations were met again in every way. More

The service department was very friendly, curtious, and fast during my service appointment today. I had a few issues for them to check aside from my regular service and it was no problem at all. I would r fast during my service appointment today. I had a few issues for them to check aside from my regular service and it was no problem at all. I would recommend this dealership to anyone for the excellent service I received. More

Our experience at Stokes Brown Toyota of Beaufort was both enjoyable and informative. The staff was friendly and knowledgable and made us feel welcome without any sense of pressure. Matt talked to us f both enjoyable and informative. The staff was friendly and knowledgable and made us feel welcome without any sense of pressure. Matt talked to us first and from him we got an overview of the car we were interested in. Alexis accompanied us on our test drive and answered all of our questions showing an impressive familiarity with the car. Then we spoke to Merrick and felt that we'd known him for years. Shep gave us the specifics as far as pricing. All were very professional but also personable and fun to be with. Finally, Wendy went with us on our second test drive and handled the paperwork. She was thorough and made things easy and was also very sweet. Gary handled the financing end of things and did an excellent job of explaining the options. All in all, I would recommend this dealership to anyone looking for a car. This can be a stressful experience but the staff made it easy. I also feel that we were given a very fair deal and appreciate that. We were formerly "Honda People", and expected to buy a CRV, which we liked. We decided just to check out the RAV4 and, surprisingly, the car and the people won us over. More

I had an appt. for 9am this morning and I was 30 min. late. I expected to get a comment about it, but Mr. Whiteside was waiting for me with clipboard in hand when I stepped out of my vehicle. It was fo late. I expected to get a comment about it, but Mr. Whiteside was waiting for me with clipboard in hand when I stepped out of my vehicle. It was for the 5000 mile maintenance check up. They have a pleasant waiting room with flat screen and free coffee made by a Keurig coffeemaker. Perfection! They are the most efficient people in any customer service capacity that I have experienced in the last 40 years. No joke. They are that good! I look forward to taking my vehicle here to have it serviced. They beat OC Welch so bad it's not even funny! Way to go Stokes Brown. I wish I had bought my car here. More

I would definitely recommend Stokes Brown Toyota of Beaufort for your next car purchase. I recently had a very short window of time to get a specific Rav4. Not only did Jack and Grady find the car th Beaufort for your next car purchase. I recently had a very short window of time to get a specific Rav4. Not only did Jack and Grady find the car that met my requirements, but they delivered it to my home on Christmas Eve. They went beyond the call of duty getting it to me, because I live 1.5 hours from their dealership. Jack and Grady are first class sales people that are unlike most. They gave me a good price compared to others, and used absolutely no pressure, which I appreciated. I would definitely do business with Stokes Brown Toyota again. Q. D. Fulmer More