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Stokes Toyota Hilton Head
Bluffton, SC
618 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 618 reviews
April 04, 2017
A Truly Not-Exceptional Experience Recently bought a used vehicle from Stokes-Brown Toyota Hilton Head. Part of the transaction was bringing in my current vehicle for disposition after Recently bought a used vehicle from Stokes-Brown Toyota Hilton Head. Part of the transaction was bringing in my current vehicle for disposition after paying off the lease. Assured by my sales person that the registration would be handled by them and after paying the $39 to have the dealer transfer the tags to my purchased vehicle I left the dealership on 2/18/2017 with my temporary plates expiring on 4/6/2017. Forty one days later I was becoming concerned as I had no registration so I called the dealership inquiring as to what was taking so long to get my new registration. After being transferred around I was finally connected with the Tag and Title Department of the Stokes-Brown in Beaufort. Nicole assisted me and she was actually very good in sorting this out. Apparently Tag and Title had never received the paperwork from the Stokes-Brown in Bluffton and there was a bit of a dilemma now in transferring the tags as they had expired on 3/31/17. So new plates would have to be given to me instead of the transfer. On 4/4/2017 I traveled to the DMV here in Bluffton and was greeted with the ugly news that my driver's license had been suspended and that I had an outstanding balance of over $400 on my turned in leased car (there was no record of the turning in of this car). Needless to say this was very upsetting. I called the Stokes-Brown in Bluffton and asked them to please provide me with documentation that I had in fact turned in the leased vehicle back in February. I then picked up this documentation, went back to the DMV and was able to get my license cleared and the tax issue resolved. I then traveled up to the Beaufort office and secured my new tags so this nightmare would finally be over. So, I can't help but wonder why did I pay $39 when I did all the running around to fix what incompetence had created in the first place. My experience was truly not exceptional. Ron Gemme More
by rgemm
Employees Worked With
Richard Espada
Helpful March 03, 2017
Buying from Nate Nathan was very knowledgeable about the vehicle and very easy to deal with. He never seemed rushed and laughed at all of my jokes. ok Nathan was very knowledgeable about the vehicle and very easy to deal with. He never seemed rushed and laughed at all of my jokes. ok More
by frank222
Employees Worked With
Shawn Richardson, Joe Matjewski, Nathan Fordyce
February 27, 2017
New car sale Chris Pepin did a wonderful. Job. He knows his product. Glad we came into this deslership and met Chris. He was friendly .thank you for this review Chris Pepin did a wonderful. Job. He knows his product. Glad we came into this deslership and met Chris. He was friendly .thank you for this review More
by Dg
Employees Worked With
David Wilder, Joe Matjewski, Chris Pepin
February 21, 2017
Great experience from start to finish! Our salesman, Nathan, was very professional, patient and kind when it came to walking us through the process of buying our new car. He was also very Our salesman, Nathan, was very professional, patient and kind when it came to walking us through the process of buying our new car. He was also very knowledgeable regarding the features of our car. We also enjoyed working with David Wilder, in Finance. He showed us multiple options to help us find the one that was right for us. More
by woodwan2
Employees Worked With
David Wilder, Nathan Fordyce
February 02, 2017
Purchase Experience Great experience. Sales person (David Zerafat) was professional and very patient. Answered all questions and even helped to set up my Bluetooth. Made Great experience. Sales person (David Zerafat) was professional and very patient. Answered all questions and even helped to set up my Bluetooth. Made this a very good car buying experience. More
by Fuss Box
Employees Worked With
David Zerafat, Glenn Mariott
February 01, 2017
Excellent service As usual Joe Juliano did a fine job for me. Appointment was on time. Service estimate accurate. explained services performed very well. Thanks Joe. As usual Joe Juliano did a fine job for me. Appointment was on time. Service estimate accurate. explained services performed very well. Thanks Joe. Ron T. More
by rthomps1
Employees Worked With
Joe Juliano
January 31, 2017
Excellent dealership and customer service! The guys at Stokes-Brown Toyota of Hilton Head were awesome! The salesman Richard Espada really knew what he was talking about, very knowledgeable of The guys at Stokes-Brown Toyota of Hilton Head were awesome! The salesman Richard Espada really knew what he was talking about, very knowledgeable of the vehicles and specials going on. Took the time to make sure we knew everything we wanted to know about the vehicles, and helped us figure out which one we wanted. David Wilder in Finance was also very knowledgeable about the whole process and really went out of his way to ensure we understood the whole process and everything that we were signing. I would absolutely recommend this dealership to anyone that is looking to buy a car! More
by Barry Taylor
Employees Worked With
Richard Espada, David Wilder
January 26, 2017
Excellent service Dan was efficient and friendly. He got my car in and out quickly. It's always a great experience at Stokes. I would recommend servicing all your cars Dan was efficient and friendly. He got my car in and out quickly. It's always a great experience at Stokes. I would recommend servicing all your cars here More
by Hhibeach
Employees Worked With
Dan Ward
January 25, 2017
Very kind and helpful. The process from start to finish took entirely too long, but they were very kind and helpful to work with. Loved the positive, inspiring music they pl The process from start to finish took entirely too long, but they were very kind and helpful to work with. Loved the positive, inspiring music they play and we love our car! More
by Cook09
Employees Worked With
Trey Lemon
January 25, 2017
Great service! I trust Joe Juliano with my car. I know that I will get great service and it will be done as promised. I will keep coming back. I trust Joe Juliano with my car. I know that I will get great service and it will be done as promised. I will keep coming back. More
by Cathy H
Employees Worked With
Joe Juliano
