Stone Mountain Honda

Nothing wrong with the car. It's my 5th Honda and when it dies, I'll buy another. This is only about the dealership & its staff. One word: OY! No attention to detail. It's my 5th Honda and when it dies, I'll buy another. This is only about the dealership & its staff. One word: OY! No attention to detail. We sat at our credit union for 2 hours, waiting for 2 pieces of paper from STH to be scanned to my credit union rep. Those papers were wrong FIVE TIMES. My middle name was wrong, my DOB was wrong.... wrong driver's license in the wrong state. Price was wrong. Finally we were done there and headed out to pick up the car. Was told by the sales rep gal that we'd be in/out in 15 minutes. LIE! Waited and waited and waited. Finally I was like "And what exactly are we waiting for? We were supposed to be out of here 45 minutes ago." She says "I'm waiting for the finance manager." K... sigh. Then she was waiting for ANOTHER manager to do whatever that manager does. All they did was waste time. FINALLY got into said Finance manager's office to sign off on the last of it and hand over our down payment check & the credit union check. STILL took another 30 minutes because I found errors...again. Yeah, the guy apologized repeatedly but he knew I was NOT AMUSED. By then, I just wanted my car to go home! Made it clear that the only reason I didn't walk away from the deal is because of their "Non-Refundable Deposit" form I had to fill out so they wouldn't sell the car out from under me. Were it not for that, I'd have departed. Music in that dealership was so loud, we could barely hear ourselves think. Plenty of people walking around... doing just that. Nothing else. So incredibly unprofessional. Told them "You wanna learn how to run this dealership better? Go visit Honda Carland in Roswell GA or Ed Voyle's Honda in Marietta GA. Those two are class acts. Again, I'll buy another Honda someday but it will NEVER be from Stone Mountain Honda! More

Des was very professional throughout the hole process of buying my new Odyssey Eliteeeeee...come see this guy, very humble man buying my new Odyssey Eliteeeeee...come see this guy, very humble man More

Dez was spectacular! She was very patient with us and very relatable as we navigated the car buying process! She was very patient with us and very relatable as we navigated the car buying process! More

Dez was great, as well as the other staff. They worked with my budget and gave me a great deal. Would highly recommend! They worked with my budget and gave me a great deal. Would highly recommend! More

Phil, Ray and Winston made my process so good and smooth, those 3 men gets the job done. I enjoyed working with them. Hit them Up those 3 men gets the job done. I enjoyed working with them. Hit them Up More

We were greeted by an amazing salesman named fred who helped us, didn’t judge and explained when we asked questions one of the best sales persons I’ve ever met. They made the process simple and easy and helped us, didn’t judge and explained when we asked questions one of the best sales persons I’ve ever met. They made the process simple and easy and helped me out on saving expenses. I really recommend this dealership!! More

This dealership is scamming people, and when called on it they are unprofessional and hostile to the point of removing people from the dealership by force. read below for more details. Me and my wife boug they are unprofessional and hostile to the point of removing people from the dealership by force. read below for more details. Me and my wife bought a new Honda CRV from Stone Mountain Honda. I didn't realize they are not Carry Paul anymore that should have been my first hint..., and unfortunately, our experience was far from satisfactory. Upon reviewing the paperwork a few weeks after our purchase, I noticed a $1,895 charge for a protection plan. We had not received any documentation about this plan during the buying process, and I hadn't noticed the charge at the time of purchase. Despite declining additional services offered by the finance department, I assumed we were not subjected to any extras. When I contacted the dealership for clarification, They informed me that the protection plan included window tinting, a window coating, paint protection, door trim guards, and wheel locks. While I did receive the wheel locks, none of the other services were actually installed before I took possession of the vehicle. I visited the dealership to address this issue and spoke with Sales Manager Kel Edwards. He offered to install the missed items, but since I had never wanted the window tinting or other services, I requested a different resolution. Kel stated that there was nothing more he could do and literally walked away. This was just the beginning of the unprofessional-ism. Frustrated, I approached another manager in the sales area, while Kel said not for me to enter (watch me buddy...) This led to an encounter with General Manager Adrian Bryant. When I explained that I felt scammed because the services billed were not performed, Adrian dismissed my concerns as an error on their part. Sure from your perspective... from mine you scammed me. He suggested that the car had been discounted by approximately $1,800, which he believed covered the missing protection package. I disagreed, as the discount was negotiated against the car’s MSRP, not the protection package. Adrian's demeanor became increasingly unprofessional. He accused me of trying to extract money or upgrades and told me to leave if I didn’t want the services performed. I surely don't want you or anyone associated with you touching my car at this point. When I requested the names of all employees involved, Avery refused and suggested I have my lawyers contact him. As tensions escalated, he threatened to call the police to have me removed from the premises. Ultimately, I decided to leave. In conclusion, my experience with Stone Mountain Honda was deeply unsatisfactory due to what I perceive as deceptive practices and a lack of professionalism. I hope this review helps others avoid this dealership. More

If I could give zero I would for this dealership and the whole Honda service department. No accountability for their defective car. No empathy for clients that don’t have transportation due to their faulty whole Honda service department. No accountability for their defective car. No empathy for clients that don’t have transportation due to their faulty vehicle. And no chance I will ever buy a from this or any location in the future. Do not get suckered in by false advertising on their reliability and service. More

The dealership was not willing to negotiate -- their "excuse" was that they just lowered the price of the vehicle $300 same week. They were also not honest about price - price of vehicle kept changing "excuse" was that they just lowered the price of the vehicle $300 same week. They were also not honest about price - price of vehicle kept changing by all the add-ons, and extremely high "document fee", which is pure profit to dealership. Finance was never available by phone, kept making "errors" on contract (not sure if it was intentional or not), and wouldn't directly answer questions about warranties or other details and kept warranty prices hidden. Will be canceling the warranties next week. Car was not ready when they said it would be, and was only minimally vacuumed and outside washed - seats and interior were never cleaned or wiped down. Salesman was friendly, but had limited influence to manager. Dealership is under new ownership with new staff. Would not recommend. More