Stone Mountain Nissan

Do Not Purchase a Vehicle from Stone Mountain Nissan Stone Mountain Nissan does not demonstrate commitment to customer satisfaction or service. Their so-called “customer promise” of respecting Nissan Stone Mountain Nissan does not demonstrate commitment to customer satisfaction or service. Their so-called “customer promise” of respecting time, honest marketing, meeting customer needs, and clear pricing explanations is not upheld. Less than 30 days after purchasing a vehicle, the check engine light came on and the car began shaking. I immediately contacted the dealership. Darius (salesman) instructed me to have the vehicle towed to Nissan service, where Ricky would perform a diagnostic. I made it very clear to Darius that I did not want the vehicle back due to the engine issues. Darius assured me I could be switched into another vehicle. The car remained in Nissan’s possession for over a week. When I arrived at the dealership as directed, I spoke with Q (floor sales manager), who stated they could not switch me into another vehicle because my loan was too new. Instead, he asked me for additional money and a co-signer—even though I had already qualified for the loan on my own with a down payment. During this entire process, no one could provide me with a clear explanation of what was wrong with the car. Mr. Q vaguely mentioned that “some cord” was the issue, while Ricky suggested it might be the ignition cord. This lack of professionalism and accountability was deeply frustrating. All I wanted was to be treated with respect and fairness—either switched into a reliable vehicle as promised, or refunded my down payment. Instead, I was given the runaround, ignored, and left without a real solution. Stone Mountain Nissan failed to take ownership of their responsibility. I will never recommend this dealership to anyone. Save yourself the time, money, and frustration. More

Great customer service—Purchase process was quick and efficient - Nice waiting area with coffee and snacks efficient - Nice waiting area with coffee and snacks More

Excellent customer service and the service manager is always helpful in explaining the problem and the best solution available for my safety and the preservation of the vehicle. always helpful in explaining the problem and the best solution available for my safety and the preservation of the vehicle. More

Was told I needed a starter but the starter was new and replaced a day before I brought the trunk in. replaced a day before I brought the trunk in. More

Heather and Jerry were the reason this was an amazing experience!! They were very caring and attentive!!😃😃😃 experience!! They were very caring and attentive!!😃😃😃 More

Brad was my dealer. I went in for an oil change and left with a new car, right I went in for an oil change and left with a new car, right More

I’ve been coming here since 2022 and so far I leave a happy customer. happy customer. More

Great job as always . Love the customer service and heath is the best and the boss man is ok as well lol Love the customer service and heath is the best and the boss man is ok as well lol More

My service was quick and professional. The atmosphere was calm. Checkout was easy. Thank you! The atmosphere was calm. Checkout was easy. Thank you! More