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Stone Mountain Nissan
Lilburn, GA
2,813 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations.
To respect your time.
To market our products and services honestly.
To employ a professional, well-trained and knowledgeable staff.
To maintain a clean, comfortable and modern facility.
To offer only products and services that meet your needs.
To provide clear explanations of all pricing and paperwork.
To deliver your vehicle clean with a full explanation of features.
To treat you as a guest in your home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,813 reviews
May 27, 2025
Did a wonderful job from the start. .checking in was fast went by smoothly..the wait was long but it's understandable for so many other customers they had to intend.. .checking in was fast went by smoothly..the wait was long but it's understandable for so many other customers they had to intend.. More
by Decatur0277
Verified CustomerEmployees Worked With
May 27, 2025
Clean, professional and great inventory. The staff is very friendly and knowledgeable. The service department is awesome. The staff is very friendly and knowledgeable. The service department is awesome. More
by IRASTATEN1972
Employees Worked With
May 26, 2025
Very pleased with the service. . KG always take good care of me. Great service. Very pleased! . KG always take good care of me. Great service. Very pleased! More
by EEJCAMP
May 26, 2025
How would you rate Needs process improvement - it is not okay to keep customer waiting up to 45 minutes after a car has been repaired. I checked in my vehicle at 7:30 and and checked out at 10:48 am (3+ hou okay to keep customer waiting up to 45 minutes after a car has been repaired. I checked in my vehicle at 7:30 and and checked out at 10:48 am (3+ hours). Service rendered: oil change + existing battery replacement. Reason for delay- for a battery that is in warranty, we need to go through multiple hoops(can that paperwork be done AFTER car is checked out?). Really? I have had battery replaced at other places in the past that was in warranty. It did not take more than 30 minutes for them I was told that the courtesy vehicle was in repair so ride was out of question. Does it mean no backup courtesy vehicle? I noticed that the service advisor had to take out the only printer cartridge at least a dozen time that day. Give them good tools (may be back up printer ?) to be more efficient. Also while I waited for 3 hrs, not a single time the service advisor came to me to provide any kind of update. And I had to go to him to find out the next step which he did not like and I understand. The online tracking tools showed the vehicle in repair all the time although it was was repaired and ready for check out. Is that tool reliable? Call me if you want to discuss and hear more constructive feedback please ? (5=excellent 4=good 3=average 2=fair 1=poor) More
by Patelghan
Employees Worked With
Needs process improvement - it is not okay to keep customer waiting up to 45 minutes after a car has been repaired. I checked in my vehicle at 7:30 and and checked out at 10:48 am (3+ hours). Service rendered: oil change + existing battery replacement.
May 23, 2025
I absolutely love getting my car serviced at Nissan the waiting area, so clean and comfortable. The customer service is top-tier everyone is so professional. waiting area, so clean and comfortable. The customer service is top-tier everyone is so professional. More
by Shalethahuff3
Employees Worked With
May 23, 2025
Good Morning, I have an excellent experience yesterday at the dealership. Mr. Brady was an awesome salesman and treated me with the professional respect that I excepted. Thanks for the great experienc at the dealership. Mr. Brady was an awesome salesman and treated me with the professional respect that I excepted. Thanks for the great experience. More
by doctorbright2014
Employees Worked With
