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Stone Mountain Nissan

Lilburn, GA

Overview
Employees
Reviews
Vehicles
4.6
2,857 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,857 reviews

October 02, 2022

Ok these surveys are to much of an inconvenience to the customers Nothing else to say More

by CHRIS@ADVANTAGECONSULTINGLLC.COM
Recommend Dealer
Yes
Employees Worked With
None of the above
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Oct 06, 2022 -

Stone Mountain Nissan responded

Hi, thank you for taking the time to let us know about your experience. If you would like to discuss your experience in more detail, please give us a call at (678) 971-3361 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you soon so we can make this right.

October 02, 2022

I like to go there because of the kind of customer service I received by Mr. Health. More

by vtheodore2
Customer Service
Recommend Dealer
Yes
Employees Worked With
Health
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Oct 06, 2022 -

Stone Mountain Nissan responded

Hi, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2022

I’m trying to get another thing done to my car and I already spent Thru my insurance 5500$ I would hope they can just get done what need to be done to get my car right before I pick it up. My air is now More

by Candiceporter83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dj
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Oct 06, 2022 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2022

Service was excellent as usual courtious friendly and accurate I always recommended this Nissan dealership to all my friends who had an Nissan More

by MARYAJones1339
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 06, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 01, 2022

The staff is always friendly and polite. When I visit the bathroom is clean and neat. Heath my contact person is always very friendly and tell me what is going on with my car. More

by CPOLLARD04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath
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Oct 03, 2022 -

Stone Mountain Nissan responded

Hello there! Thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 01, 2022

Eric was my sale representative and he was super helpful and nice with helping me choose the vehicle for me. More

by Imani Todd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Campbell
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Oct 03, 2022 -

Stone Mountain Nissan responded

Hi Imani, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

October 01, 2022

The service to my vehicle was great. And the employees were very courteous and helpful. I will definitely use Stone Mountain Nissan again. Thank you More

by Valeriedegree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John. Service department
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Oct 03, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 30, 2022

Pleasant , courteous personal , routine service was done on car . No complaints. Maybe small bottles of water in the waiting room would be helpful. More

by WINJOYBSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
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Oct 03, 2022 -

Stone Mountain Nissan responded

Hi, it really means a lot to us that you took the time to write such a positive review about Stone Mountain Nissan so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

September 29, 2022

All in all the dealership is not bad. The customer service can be improved. Extremely long wait times. Follow up is not done More

by VALENCANOVOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Wages
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Oct 03, 2022 -

Stone Mountain Nissan responded

Hi Valencanovoa, we are disappointed to hear that you did not have a more positive experience with us at Stone Mountain Nissan. If you are willing to give us another chance, please reach out to us at (678) 971-3361 to speak to our manager directly.

September 28, 2022

Stop sending me surveys. I texted back "stop" and you all continue to send me surveys. So now I'm going to give you what you all want. More

by Stopsendingmesurveys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
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