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Stone Mountain Nissan

Lilburn, GA

4.6
2,842 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations. To respect your time. To market our products and services honestly. To employ a professional, well-trained and knowledgeable staff. To maintain a clean, comfortable and modern facility. To offer only products and services that meet your needs. To provide clear explanations of all pricing and paperwork. To deliver your vehicle clean with a full explanation of features. To treat you as a guest in your home.
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4275 US-78

Lilburn, GA

30047

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Showing 2,842 reviews

August 15, 2022

Warm welcome hispitality and courtesy and waiting time was fair .I will go back for more services. More

by ahmedwaranle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Riley, Shayna Keyes
Aug 17, 2022 -

Stone Mountain Nissan responded

Hi Ahmedwaranle, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2022

Great customer Service! Exceeded expectations! Always kept in contact with how things were going with my car. More

by joan_duncan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Aug 17, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 15, 2022

KC was the Best Service Advisor please offer him a bonus for superior customer service More

by gus.moser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 18, 2022 -

Stone Mountain Nissan responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 15, 2022

Great customer service! Heath and his staff are professional, knowledgeable and courteous! I highly recommend them. More

by PGEATHERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Wages
August 15, 2022

Good job from the staff and the workers everyone is nice to you from when you come in to the end More

by RIOS.GERARDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley, Kathy Acosta, Shayna Keyes
Aug 17, 2022 -

Stone Mountain Nissan responded

Hi Rios, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! Please don't hesitate to reach out to us if there's anything more we can do!

August 15, 2022

Wait time was extra long but customer service was great great ideal if you offer water or something doing the wait More

by Marionwillis2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Stone Mountain Nissan responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 14, 2022

Very patient and concerned about my concerned and want to make sure that I was satisfied kept checking to see was I comfortable and was informing me of what's going on with the vehicle More

by TERRIN258
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antionio Smith
Aug 17, 2022 -

Stone Mountain Nissan responded

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Stone Mountain Nissan we are always striving to do better than your last visit. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

August 14, 2022

I discovered that they did not complete the tire rotation and reset, as was included in the price of $399. There was a plugged tire on the front, and all of the tire pressures were a different number, inclu More

by mecca.herring83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Check in desk
August 14, 2022

I always have great service always done in a timely manner always looking for the next visit More

by MICHAELHIGHTOWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 17, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 13, 2022

This dealership is a hit or miss. They don’t don’t always do a check point exam on your vehicle More

by Geria Coleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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