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Stone Mountain Nissan
Lilburn, GA
2,807 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations.
To respect your time.
To market our products and services honestly.
To employ a professional, well-trained and knowledgeable staff.
To maintain a clean, comfortable and modern facility.
To offer only products and services that meet your needs.
To provide clear explanations of all pricing and paperwork.
To deliver your vehicle clean with a full explanation of features.
To treat you as a guest in your home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,807 reviews
June 08, 2022
They were very efficient with finding the issue and letting me know in detail the problem to be aware of what may come if I don’t get it fixed letting me know in detail the problem to be aware of what may come if I don’t get it fixed More
by DEJAZJOHNSON1029
Verified CustomerEmployees Worked With
Dakyre Jones
June 06, 2022
Went for simple oil change on sat at 9 am. Left and car broke down smoking . It's Monday and I still don't have my vehicle or know what they did to my car Left and car broke down smoking . It's Monday and I still don't have my vehicle or know what they did to my car More
by michellereeves111
Employees Worked With
Bob
June 06, 2022
Service was quick and efficient! Heath provided exemplary customer service and was attentive to all my concerns. Heath provided exemplary customer service and was attentive to all my concerns. More
by NAOMI.PETTWAY
June 05, 2022
‼️READ BEFORE VISITING‼️When dealing with thousands of dollars customer service should be great and my experience here was far from that. My boyfriend was assisting me with buying a new car and was the on dollars customer service should be great and my experience here was far from that. My boyfriend was assisting me with buying a new car and was the only person that spoke with salesman Shah. There were other people before us deciding on the same car we wanted. There was a cheaper option we wanted to check out across the street but we were stopped at the door by Shah saying “I will match the price of the car you want to look at, go sit down”. We sit down and a “manager” approaches us wondering what’s going on…we simply said “we just sat down because of what your salesman said”. Salesman Shah proceeds to immediately lie and say he never said such a thing. The “manager” says he will work us a deal but not the one we were just told to make us stay in the building. While we wait, my boyfriend asks the salesman why he just lied about what he said, Shah responds with “if you want to play games I’ll sell you this car for your price and only give you 10k for your car”. (My car sold for $18,500 hours later). At this point I was very uncomfortable with the situation and my boyfriend said he wanted my keys back so we can leave. While we’re waiting for our keys Shah is in a room laughing with the “managers” so my boyfriend got the keys himself. The next day, random number calls and it’s salesman Shah, I answer and tell him he can speak with my boyfriend since I was busy and he says to him “do you still need a car”. The fact anyone called other than a manager with an apology is unacceptable coming from a professional standpoint. My boyfriend hung up and texted him from his own phone since they were texting prior to our in person experience. While this is going on Shah is calling me multiple times and I did not answer. Shah then screenshots his message, sends it to me, and feels the need to bring up my boyfriends RACE⁉️⁉️ Disgusting right. And why he texted me personally like this is beyond me. I’m not sure who these people think they are but I am disturbed that I even filled out any documents with this establishment. Give your money to people that actually work for it in a nice, friendly, and professional way!!!. *SIDE NOTE: Since this establishment has made it clear they do not like Turkish people, the extremely kind GM at the Toyota across the street is Turkish. Go there. I will be calling Nissan corporate Monday to see if they have the same views. More
by Philisha1017
Employees Worked With
tanzeel Shahed
June 05, 2022
I appreciate the friendly and professional service provided. The service writer kept me informed and the car was repaired in an appropriate time. I will continue to bring my car to this service center provided. The service writer kept me informed and the car was repaired in an appropriate time. I will continue to bring my car to this service center for car maintenance and repairs. More
by Deb M
Employees Worked With
Service advisor
June 04, 2022
Have all my servicing done here. Easy to get an appointment. Car serviced, returned clean. Always wait for car & repaired timely. Easy to get an appointment. Car serviced, returned clean. Always wait for car & repaired timely. More
by jeanann0136
Employees Worked With
Service department
