Stone Mountain Nissan

Patrick Fahey my Salesman was Awesome Patrick made my experience with your dealership again for the 2nd time the best experience I ever had in purchasing an automobile. He along with the Patrick made my experience with your dealership again for the 2nd time the best experience I ever had in purchasing an automobile. He along with the General Manager provided awesome service. I got the vehicle I requested, and I was given such care. The entire dealership is to be commended. More

Excellent Greatest Experience Ever. I was able to Purchase the Vehicle I wanted in lest then two hours, that a Record for Me.This will Probably be the Last Car we will Buy. I was able to Purchase the Vehicle I wanted in lest then two hours, that a Record for Me.This will Probably be the Last Car we will Buy. More

Excellent and professional I picked my 2015 Nissan Versa Note one week ago. Mr. Eugene Richardson was very professional and he knew actually what he was talking about. For my ca I picked my 2015 Nissan Versa Note one week ago. Mr. Eugene Richardson was very professional and he knew actually what he was talking about. For my car he explained everything to me. Not only he knows his job, I appreciate the follow up call. When I had called with a question he was very knowledgeable answering my questions. I give these guys a FIVE STARS RATING. I understand that everyone can't be satisfied, but if you are happy with yourself and love yourself, you to will be able to see that the people at Nissan Stone Mountain truly care and are willing to work with you and for you. Have a heart and give Nissan Stone Mountain a chance to put you in your 2015. Try them you will be running to tell your friends,family,even your enemies. May the Peace of God be with Nissan Stone Mountain. More

Advertise one thing, sell you another. Where to start. First off dealer sold me a vehicle that was supposed to be certified,when I had my auto mechanic check the car, so many things that we Where to start. First off dealer sold me a vehicle that was supposed to be certified,when I had my auto mechanic check the car, so many things that were supposed to be done were not. Upon returning to the dealer they set me up with the service writer Steve,who proceeds to tell me that the vehicle was never certified. The rudeness and total unprofessionalism of this moron is not explainable with proper words. If you find yourself going to this dealer, do yourself a favor and DON'T. Everyone from service to the management are a bunch of xxx clowns. More

Great Experience I must say that I had a very different experience than what others have had. My sales rep Eugene was very helpful and courteous. I informed him on the I must say that I had a very different experience than what others have had. My sales rep Eugene was very helpful and courteous. I informed him on the phone before I drove over to the dealership that I didn't have time for the back and forth games dealerships like to play. He gave me a great deal with no haggling. I traded in my old car and they gave me a very good price. The office manager Jennifer was nice as well and gave me a prompt call back after leaving a message with some concerns I had. She cleared them right up! I am very happy with Stone Mountain Nissan and would buy another car from them. More

Worst Customer Service Ever Steve was above and beyond rude during our initial conversation. After asking to speak to Steve's manager I was placed on hold for almost 4 minutes. R Steve was above and beyond rude during our initial conversation. After asking to speak to Steve's manager I was placed on hold for almost 4 minutes. Right around the 3 minute 43 second mark, my phone call ended. Based on the fact that I had asked to speak with a manager I can only assume I was hung up on. Once I was able to get a manager on the phone I was yelled as the manager insisted on speaking over me as I was trying to explain my problem. My conversation with the manager ended when I asked for the general manager's name. Shortly after my phone call with the service manager, Steve attempted to call me back 3 times. After being yelled at and blatantly disrespected I can promise that I will never ever return to Stone Mountain Nissan. I'm even ashamed to own a car from this dealership. After my horrible experience today I don't know that I will ever purchase another Nissan again. More

STONE MOUNTAIN NISSAN LOST MY KEY AND LIED ABOUT IT DO NOT USE THEIR SERVICE DEPARTMENT. We took our car in to check an engine light. When they returned it to us they did so with a different key than DO NOT USE THEIR SERVICE DEPARTMENT. We took our car in to check an engine light. When they returned it to us they did so with a different key than we gave to them. We questioned our "Service Manager" repeatedly why the key was different and he wouldn't even acknowledge that it was different. After reiterating our complaint with the someone different in the "Service Department", he immediately knew that it was a brand new key. He further discovered that they say they "lost" the key we gave them and made a new one. Our "Service Manager" knew all this at the time we picked up the vehicle and I guess thought it best to lie about it to our face and have us pay for the privilege. At the present time, the Service Manager over Stone Mountain Nissan is making us wait to see what they are willing to do to make things right. It's really no surprise. We were told we'd get a call when the car was ready. We didn't. We were told it would be ready the same day. It wasn't. We were told that it must be the same key since they tag each one as it comes in. It wasn't. Finally, we were told we'd receive a call by noon today. We weren't. DO NOT DO BUSINESS WITH THESE PEOPLE. ANY COMPANY THAT REPEATEDLY FAILS TO FOLLOW THROUGH ON DELIVERING BASIC CUSTOMER SERVICE ON MULTIPLE MANAGERIAL LEVELS, AS WELL AS LIE TO YOUR FACE, DOES NOT DESERVE YOUR BUSINESS. More

BEWARE OF THIS DEALERSHIP...IF YOU CAN CALL IT THAT...! We purchased a brand new Altima from this dealer and it immediately started having transmission problems. After keeping the car in service for a MONT We purchased a brand new Altima from this dealer and it immediately started having transmission problems. After keeping the car in service for a MONTH, the service manager called us to tell us he wanted his loaner vehicle back and that NOTHING had been done yet to fix our car because he could not get parts AND the parts would not be available for yet another month. To add insult to injury, the service manager told us that the car was "drivable" after acknowledging that the defect was indeed a safety issue and that he would not allow his own family to ride in a car with the same issue. He also stated that he's had several new car customers come in recently with the same problem. So if there's a known issue with this model WHY IS THE CAR NOT ON OFFICIAL RECALL??? The owner, Shawn Izadnia is a real gem...upon speaking with him, he also encouraged us to drive the car until it could be fixed so he could get his loaner car back. He told me its costing him money to have the car out for so long. As if its not costing us money to be without the car that we purchased AND are making payments on without use of the vehicle!!! Oh it gets better...Shawn also told me that he'd be willing to "trade us out of the car AT A FINANCIAL LOSS!!!." So you sell someone a bum brand new car and then give them reduced trade in value to get them out of it and sell them another car that could potentially have the same issues...is that how good business is done these days...? The next day, the general manager, Dennis Sledge, calls me back "on behalf" of the owner to apologize for our inconvenience but at the same time offered absolutely no viable resolution to the problem. My fellow consumers, PLEASE BEWARE OF STONE MOUNTAIN NISSAN! Take your money and business elsewhere and save yourselves the hassle of dealing with these crooks. More

I needed a break light for my 2001 Nissan Quest. Auto Zone and Advanced Auto Parts didn't what I needed. My mechanic called another Nissan dealership and was told they stopped making them. I went to Ston Zone and Advanced Auto Parts didn't what I needed. My mechanic called another Nissan dealership and was told they stopped making them. I went to Stone Mountain and Brian H(Parts Manager) so very helpful. He gave the part for free. After the part didn't work, he made a minor adjustment and everything was fine. That's why I gave them all GREATS! More

Just want to give a shout from the roof tops about the care/service/honesty and integrity this shop has-ABOVE ALL OTHERS. I have an Infiniti and they have serviced my car since I bought it 4 years ago. Th care/service/honesty and integrity this shop has-ABOVE ALL OTHERS. I have an Infiniti and they have serviced my car since I bought it 4 years ago. They are trustworthy and will go out of their way to not steer you wrong or make you sit there as they value that your time is precious. You get in and out promptly and with a smile- check it out-YOU WON'T BE DISAPPOINTED I PROMISE !!! oh and did I mention to look for KG and Jerry!! they know their stuff More