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Stone Mountain Nissan
Lilburn, GA
2,856 Reviews
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience. The treatment you receive is just as important as the vehicle you own. All of us at Stone Mountain Nissan promise to work tirelessly to exceed your expectations.
To respect your time.
To market our products and services honestly.
To employ a professional, well-trained and knowledgeable staff.
To maintain a clean, comfortable and modern facility.
To offer only products and services that meet your needs.
To provide clear explanations of all pricing and paperwork.
To deliver your vehicle clean with a full explanation of features.
To treat you as a guest in your home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,856 reviews
Verified Customer
August 29, 2024
Service took a long while. Was not kept informed about what was going on with my vehicle. Person that worked with me was not customer oriented. When I went to Auto Zone to get Was not kept informed about what was going on with my vehicle. Person that worked with me was not customer oriented. When I went to Auto Zone to get my battery replaced, they told me the person that checked my battery at the dealership did not properly secure the harness around the battery. I could see it was not properly secure. More
by HOWMAJOR
Employees Worked With
Kalium
August 28, 2024
This is the best experience that I've ever had purchasing a vehicle. Professional, straightforward, personable, kind, informative. I would recommend. a vehicle. Professional, straightforward, personable, kind, informative. I would recommend. More
by D_N8765
Employees Worked With
August 28, 2024
We have been clients of Stone Mtn nissan for 20 years. We have bought 2 cars from them and had them serviced there as well. Have always been treated professionally and fairly. Never felt like I was being We have bought 2 cars from them and had them serviced there as well. Have always been treated professionally and fairly. Never felt like I was being taken advantage of and my car has always been ready when promised. KG, our service advisor, is the Best! More
by SKDUDLEY0
August 27, 2024
Service was good. I recommend an appointment as the wait otherwise is excessive. They are pricey but they took good care of my daughter’s car I recommend an appointment as the wait otherwise is excessive. They are pricey but they took good care of my daughter’s car More
by AMEKAABROWN
Employees Worked With
Service
August 27, 2024
Patrick Facey was very professional, polite, experience kindhearted , and also a very very unique salesman kindhearted , and also a very very unique salesman More
by DELORISGILCHRIST
Employees Worked With
August 26, 2024
My wife and I bought a new '23 Pathfinder last year. Went last month to get tires rotated at Discount Tire here in South Carolina. One of the anti-theft locknuts broke while trying to get the last tire Went last month to get tires rotated at Discount Tire here in South Carolina. One of the anti-theft locknuts broke while trying to get the last tire off the vehicle. They stated that the incorrect locknuts had been installed is probably the reason that it broke. They suggested that we take vehicle to the local Nissan Dealer to get fixed under warranty. Dealer said they could not fix our issue under warranty. They could fix it and we could contact Stone Mountain for a refund. We elected to go that route since we live 4hrs away. After talking to our sales person, Patrick Facey, he stated that he would have to get in touch with Sales Manager and would get back in touch with us. After 1 week of no contact, I contacted Customer Service at Stone Mountain. I did not get the name, but he stated that he would again have to contact the sales person and the Sales Manager about this. He assured me that he would be in touch the next day if not that day. After another week of no contact, I contacted Nissan Corporate and filed a complaint with Customer Service, Case#51848894. Mitchell stated that this is not an item that came from the factory, it is a dealer added item. He stated that the only thing he could do would be to contacted the dealership and suggested that they resolve this issue. Well 3 weeks later, we still have not heard from the Stone Mountain Dealership!! I will state that during the original purchasing process of this vehicle, everything went smoothly, no issues and everyone was very pleasant. However, this warranty issue has been everything but. This issue is still open and it does not seem like it will ever be closed. .. More
by bigglfranklin
Employees Worked With
August 25, 2024
Everybody was so nice, friendly, and helpful. They made me feel comfortable because they treat you like family. I would definitely continue to recommend Stone Mountain Nissan to others. They made me feel comfortable because they treat you like family. I would definitely continue to recommend Stone Mountain Nissan to others. More
by joyaf9
Employees Worked With
Quint, Anthony Hartzog, Richard Polk
