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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,401 Reviews

2,401 Reviews of Stone Mountain Nissan - Service Center

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July 10, 2025

The customer service is excellent, and the environment is very welcoming and clean. Mr. KG is always kind and respectful when I come in for car service. Even though I made my purchase two years ago, Mr. Patr More

by tsedwards2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth Ellsworth (KG)
Jul 12, 2025 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!

July 10, 2025

Work done properly, nice facilities. Heath, the adviser, is simply the very best! Only wish is that it’d be cheaper! More

by MICROG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Jul 12, 2025 -

Stone Mountain Nissan responded

Hello Microg, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 09, 2025

Taking 3 hours for just oil and filter change , tyre rotation and wheel alignment. Those who came after me ,their cars are ready within 45 mins. I can see my car is ready and parked for pickup and no bo More

by amar.patel43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Catherine Steed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Stone Mountain Nissan responded

"Thank you for bringing this to our attention. We apologize for the wait time and lack of communication. We'll make sure to improve our efficiency and customer service. Your feedback is greatly appreciated and we hope to have another chance to serve you better." #customerexperience #continuousimprovement

July 07, 2025

I appreciate the dealership for honoring their word! Great Job! Customer Service was good, and I will be back for every maintenance ordeal according to the schedule. More

by Pat1005
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2025

Very welcoming, the inside was clean and the waiting area was very much accommodating. The staff are all exceptionally friendly. More

by galicia.helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Jul 07, 2025 -

Stone Mountain Nissan responded

Hi Helen, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 05, 2025

Kay is who I see for my services and he does a great job. He is very knowledgeable and I appreciate your help More

by JASMINECALDWELL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay
Jul 07, 2025 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

July 04, 2025

This dealership is awesome. I've been dealing with these guys for over 6 years. And will continue to deal with them whether I'm getting something new or just servicing a car More

by CEDRICK.LUSK0308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Jul 04, 2025 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 04, 2025

Other shops could not figure out the problem but stone mtn Nissan found the problem immediately. The car is s a 09 so the part was used, came up defective, and they replaced it immediately. Great cust More

by HASKELL1205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather in svc
Jul 06, 2025 -

Stone Mountain Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 04, 2025

I came to get assistance with my light and the service team assisted me, thank you. More

by LASTDAYS99.NC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tevin J.
Jul 06, 2025 -

Stone Mountain Nissan responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Stone Mountain Nissan

July 02, 2025

The customer service was great and the service technician was very knowledgeable. (Having a word minimum on a survey is ridiculous. This will not change how I feel about the dealership, but it is things lik More

by JHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K G Ellsworth
Jul 06, 2025 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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