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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,329 Reviews

2,329 Reviews of Stone Mountain Nissan - Service Center

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March 29, 2023

11 years of courteous,hardworking professional respectful. Honest conscientious proper attire in a professional manner my rating is exceptional many thanks My email address is incorrect More

by ELAINEBRENNAN17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
Other Employees : K G Service DPT
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March 27, 2023

This establishment has always been easy to deal with. The staff is personable and knowledgeable. More

by SANDRA.JORDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages Service Department
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March 26, 2023

Everyone is friendly and helpful. They keep me informed, with what's going on with my car. More

by bobby.stovall40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan in service department
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Mar 28, 2023 -

Stone Mountain Nissan responded

Hi Bobby, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 26, 2023

Service Advisor was great. Easy to work with, he informed me of what I needed to know and got me in my way More

by Why?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
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Mar 28, 2023 -

Stone Mountain Nissan responded

Hi, thanks for the four star rating. Here at Stone Mountain Nissan we are always striving for excellence and it appears we missed the mark by one star. Is there anything more we could have done to make your experience better and earn that five-star rating?

March 25, 2023

I didn’t come right when they opened, but you would’ve never known because I was out of there quick, fast and in a hurry!! Most places that change your oil will tell you that you need to be in line, righ More

by MONIQUEDTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Black guy with the dreads. And service guy that washes cars.
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Mar 28, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 25, 2023

Great customer service and quality of work no complaints. I would definitely recommend to others More

by JOGLOVER83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shayna Keyes
Report | Print
Mar 28, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed.

March 25, 2023

Great amazing service,good people skills,you can understand, what needs to be service, Congratulations. More

by CHARLESGILL613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Lee, Kathy Acosta, Carroll Braddy, Eric Campbell, Shah Razaye
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Mar 28, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

March 22, 2023

I appreciate the time and effort that the service advisor spent in getting my vehicle correctly repaired the first time thank you very much Mr. Heath Wages More

by cptart1911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages
Report | Print
Mar 24, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

March 22, 2023

Really impressed with the service and the cost and how the technician explained next sercice More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department DJ
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Mar 24, 2023 -

Stone Mountain Nissan responded

Hi Sandra, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

March 20, 2023

Great customer service! Was in and out! Very pleased! Will be back again! Highly recommended! More

by Shanley4283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell
Report | Print
Mar 22, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

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