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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,329 Reviews

2,329 Reviews of Stone Mountain Nissan - Service Center

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March 15, 2023

Two hour wait and poor customer service. Employees did not greet me or check on me after 2 hours waiting. More

by CSTRAUTHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Eneh
1.0
This rating includes all reviews, with more weight given to recent reviews.
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March 15, 2023

Quick service, I was there for my tire issue and they fixes it in a very short time More

by OLIVIERTSHIK2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Planchon
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Mar 17, 2023 -

Stone Mountain Nissan responded

Hi, We appreciate your positive review about your recent experience with us! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Stone Mountain Nissan!

March 15, 2023

Dennis provided excellent service and the technician was thorough. I will be coming back again and again. More

by J. Bernard Ary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Niger
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Mar 17, 2023 -

Stone Mountain Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Stone Mountain Nissan. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Stone Mountain Nissan!

March 13, 2023

Work was excellent, Ken Ellsworth was excellent at getting auto serviced and complete in a timely manner. And kept us informed of the status. More

by cprather0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Ellsworth.
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Mar 15, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

March 13, 2023

I appreciate my Service Rep. He takes great care of his customers. I also appreciate this dealership for offering the car service to their customers. More

by Kathy Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Stone Mountain Nissan responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 13, 2023

Patrick, the service man, was very efficient. The service was done in a timely manner. More

by WINSTONHENRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2023 -

Stone Mountain Nissan responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

March 12, 2023

Patrick was very helpful and answered all my questions. I will definitely come back again. More

by LMDETAIL77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick in service
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Mar 14, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2023

Not happy with the service here , Needs more professional / caring stuff Filter did not get changed for at least 3 years More

by ATIFA
Recommend Dealer
No
Employees Worked With
Not sure but shops personnel
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March 12, 2023

Stone Mountain Nissan is awesome to do business with, I wouldn't go anywhere else More

by donr98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carroll Braddy, Ricardo Shepherd
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Mar 15, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 10, 2023

Had to take my car back twice for service because they didn’t solve my issue the first time. Then I brought two new tires and my tire pressure light came on twice so far 1 week later. More

by JAYDAMOORE1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DJ
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