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Stone Mountain Nissan - Service Center
Lilburn, GA
2,327 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,327 Reviews of Stone Mountain Nissan - Service Center
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March 02, 2023
Buen servicio and good customer service. El personal que trabaja allí es muy eficiente. Great Service..! Yes..! This is true..! El personal que trabaja allí es muy eficiente. Great Service..! Yes..! This is true..! More
by ALEXISLOPEX2429
Verified CustomerEmployees Worked With
Other Employees :
Jeremy Lee, Kathy Acosta, Carroll Braddy, Ricardo Shepherd, tanzeel Shahed, Eric Campbell, Shah Razaye
March 01, 2023
I truly love coming here for service. I was treated professionally with excellent customer service in and out, not an all day trip, they took care of business and I was gone. Wonderful I was treated professionally with excellent customer service in and out, not an all day trip, they took care of business and I was gone. Wonderful service department. More
by Pzwms1
Employees Worked With
D J. Service Department.
February 28, 2023
Arrival to Stone Mountain Nissan is promptly done, warm greetings and great service. KG Ellsworth continues to provide good communication and good service. greetings and great service. KG Ellsworth continues to provide good communication and good service. More
by AHSANET28
Employees Worked With
Kenneth “KG” Ellsworth
February 28, 2023
The service department had our car for over a week and had several parts replaced on two separate occasions in an attempt to solve the problem. After all the parts were replaced, the problem persisted. It had several parts replaced on two separate occasions in an attempt to solve the problem. After all the parts were replaced, the problem persisted. It turned out the service tech did not configure the 1st component replaced (AV controller), causing additional issues and the replacement of additional parts. Further training is needed on the service technician and service representative. Bob White was very helpful at the end, however, getting the problem resolved and offered a loaner car for us, but only after over a week of us not having a car. More
by tie.duan
Employees Worked With
Bob White, Jonathan Adams
February 28, 2023
Service is always great at Stone Mountain Nissan! We didn't have an appointment, just stopped by with a problem we've had for a long time. The wait was extremely long but problem was fixed. Thank yo We didn't have an appointment, just stopped by with a problem we've had for a long time. The wait was extremely long but problem was fixed. Thank you Jonathan Adams, for continuing to let us know the reason's it was taking so long. At this point 100% satisfied!!! More
by bobby.stovall40
Employees Worked With
Jonathan Adams
February 27, 2023
There was surprisingly no strong arm upsell tactics while servicing my car. They did offer me suggestions but accepted my “no thank you.” servicing my car. They did offer me suggestions but accepted my “no thank you.” More
by JOEWESTBURY
Employees Worked With
Heath in service department
