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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,325 Reviews

2,326 Reviews of Stone Mountain Nissan - Service Center

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February 20, 2023

Great and quick service! ! The technician was extremely helpful and polite. I would definitely recommend! More

by SHAKEEMA.SOLOMON14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ
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Feb 23, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 19, 2023

The service crew and management do their best amidst the busy schedule in delivering their best. It’s great to have you all in our neighborhood . More

by Ancha31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Ellsworth
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Feb 22, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 19, 2023

KG is amazing. He has been my service advisor for almost 12 years. He consistent with his knowledge, professionalism and outright all around excellent customer se More

by DTHUTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth “KG” Ellsworth
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Feb 22, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

February 18, 2023

I called there parts department up to check whether they had a particular item in stock. They insured that they did indeed probably have the item but they needed to have my vehicle on the premised to i More

by J7BAR35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dealt with several different associates but unfortunately misplaced my notes and I cannot remember all their names.
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Feb 20, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 18, 2023

It was good they service was great no problems no complaints I was happy. Very happy More

by 86postman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricardo Shepherd, Dennis Sledge
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Feb 20, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Stone Mountain Nissan

February 16, 2023

Excellent customer service especially KG always keep me updated on the progress of the work More

by DWEST4469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
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Feb 18, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 16, 2023

Very friendly but took a long time that’s not a problem for me most of the time. More

by Pheater38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ service writer 4 stars
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Feb 18, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 14, 2023

Stone Mountain Nissan Dealer got me in and out of their maintenance service rather quickly More

by KNJ2QT4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ Maintenance
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Feb 17, 2023 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2023

Customer service was awesome, Heather was very nice and knowledgeable. The service was great and time was good as well More

by LPRIMUS48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Wages awesome guy
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Feb 16, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

February 13, 2023

The service was very acceptable and not a lot of wait time, continue with the good work More

by CLAUDETTE_ANDERSON2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 16, 2023 -

Stone Mountain Nissan responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

Feb 16, 2023 -

CLAUDETTE_ANDERSON2003 responded

Sure any time, glad I was able to respond to you in a favorable manner, the service was ok with me

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