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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,325 Reviews

2,325 Reviews of Stone Mountain Nissan - Service Center

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January 13, 2023

Dealership charged $208 for diagnostic including $33 for “miscellaneous fees”. When I declined the work and paid the diagnostic, we went to pick up our van and they had us there almost an hour looking for t More

by Patrick.haley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dakayre
Report | Print
January 13, 2023

Kg helped out tremendously in getting me in and out in a great timely fashion More

by SPRIGGSELECTRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
Jan 19, 2023 -

Stone Mountain Nissan responded

Hi there! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 12, 2023

Dj is a great asset to your company, he exercises excellent customer service skills very professionally and makes us feel valued. More

by DDW1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dj.
Report | Print
Jan 18, 2023 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 12, 2023

My car battery died at church on Sunday, and all I could do was have it towed to the Nissan dealership. I spoke to a service manager and he helped make sure my car was ready to be picked up on Tuesday after More

by Carole Cooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex McConnell
Report | Print
Jan 17, 2023 -

Stone Mountain Nissan responded

Hi Carole, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 12, 2023

Very pleasant atmosphere and excellent customer service. Always a pleasure to be there with a feeling of confidence that the car will be serviced effectively and efficiently.. More

by SAFSAF3351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Campbell
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Jan 17, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your positive comments about Stone Mountain Nissan! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

January 10, 2023

No issues with the dealership. ..it's a hot or miss. Sometimes everything goes gretlat and other times..not so great. It is what it is More

by SHAQ.STRONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not interact with any of the persons listed
Report | Print
Jan 12, 2023 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 09, 2023

Seemed a bit overwhelmed after holidays. Not the normal great service I have come to expect. Hopefully team finds their mojo soon. More

by CHAGOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
January 09, 2023

So far so good. Will let you know more once I drive the vehicle more. More

by marmar0526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department rep
Report | Print
Jan 11, 2023 -

Stone Mountain Nissan responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Stone Mountain Nissan!

January 09, 2023

Treated me like family and provides great personal customer service. Kenneth Ellsworth is the best! More

by BAUGHCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Ellsworth
Report | Print
Jan 11, 2023 -

Stone Mountain Nissan responded

Hi, we're glad to hear our staff took such great care of you! Here at Stone Mountain Nissan we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

January 08, 2023

KG was very friendly and help me through the warranty process. He also helped me get a rental through the warranty. More

by VGOMEZ926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
Jan 10, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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