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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,325 Reviews

2,325 Reviews of Stone Mountain Nissan - Service Center

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December 22, 2022

As always the staff members were very professional. But this app is getting on my nerves with this fifteen words nonsense. More

by DKW4594
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex the service representative. Great guy!!!
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Dec 24, 2022 -

Stone Mountain Nissan responded

Hi, we really appreciate your feedback! We hope you have a great day!

December 22, 2022

You have a good service & a customer service too ! You need to make waiting time short . Thank you More

by GOSAYE1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antionio Smith, Shayna Keyes
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Dec 24, 2022 -

Stone Mountain Nissan responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

December 21, 2022

Pleasant associates, quick and efficient service. Angel was very professional and courteous. Would recommend to friends and family. More

by ivrrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in Service
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Dec 22, 2022 -

Stone Mountain Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 21, 2022

As always the best experience. Love me some Heath who always look out for me. Patrick is also the best was great seeing him because of my past experience. Love them and the service More

by QKEITH195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heath wages
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Dec 22, 2022 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! If you have any further questions, please give us a call. We're always happy to help!

December 21, 2022

Excellent customer service. Very nice atmosphere in waiting room with snacks, drinks, Nd free coffee. Thank you.. More

by SAFSAF3351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Campbell
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Dec 22, 2022 -

Stone Mountain Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 19, 2022

The service center staff were good. Having to pay for a bad sensor in a tire 2 months after I bought it is horrific customer service. Why wasn’t this paid for by the dealership? Why di More

by SUSANTHERAPIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathon
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Dec 20, 2022 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 19, 2022

Great timely service, very clean enviroment and good location. Always a pleasure sitting while waiting More

by james simpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Adams
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Dec 21, 2022 -

Stone Mountain Nissan responded

Hi James, we are very happy to have provided you with such a positive experience! We hope you have a great day!

December 18, 2022

The service was impeccable I was treated with great concern with the recall that I brought my car in for More

by yvonnegalloway35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Dec 19, 2022 -

Stone Mountain Nissan responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Dec 20, 2022 -

yvonnegalloway35 responded

I most certainly will my experience was good enough for certainly to return for any other problems That I may Anchor as well shopping for a new car I’ve made referrals to visit your dealership

December 18, 2022

A simple 12v battery change took 5 hours to complete. Additionally I booked my appt online but it was not in the system when I arrived. The service department seemed overwhelmed. More

by Dougship
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
KG
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December 18, 2022

The Service Men to long to answer the phone and had an attitude never answer your question. Left my Father car in the shop sitting without making progress. The Receptionist had major attitude. More

by CM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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