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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,325 Reviews

2,325 Reviews of Stone Mountain Nissan - Service Center

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November 08, 2022

The store was clean, the staff was helpful and accommodating. Very professional environment and the service provided was proficient. More

by Misszenzenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 09, 2022 -

Stone Mountain Nissan responded

Misszenzenn, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 07, 2022

The staff was friendly and my recall issue was fixed in less than an hour! More

by Pymitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Franco
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Nov 09, 2022 -

Stone Mountain Nissan responded

Pymitch, thank you! We take our reviews seriously and are delighted to hear about your visit. At Stone Mountain Nissan we are always striving to do better than your last visit.

November 07, 2022

Every time I take my car to stone mountain Nissan, I am very pleased with the work after they do on my car. More

by Thejunita Richmond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath wages
Report | Print
Nov 09, 2022 -

Stone Mountain Nissan responded

It really means a lot to us that you took the time to write such a positive review about Stone Mountain Nissan so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

November 07, 2022

Great service and good communication checking back with the customer needs. Open regarding the service needed not force customer to do all at once More

by ANDREA.NAVAS
Recommend Dealer
Yes
Employees Worked With
Heath
Report | Print
Nov 09, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 07, 2022

Staff very nice and friendly and kept us informed about our wait time and we were grateful More

by SHELAM.ANDREWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley, Shayna Keyes
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Nov 09, 2022 -

Stone Mountain Nissan responded

Shelam, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Apr 11, 2023 -

SHELAM.ANDREWS responded

Patrick is the best salesman ever. We have been knowing him for years now. He is always the same anything that you ask he will make sure he gets it for you anytime you ask . I will always be grateful to him.

November 07, 2022

Was able to get my car fixed and back on the road in the same day. More

by TreH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
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Nov 09, 2022 -

Stone Mountain Nissan responded

Treh, thank you! We take our reviews seriously and are delighted to hear about your visit. At Stone Mountain Nissan we are always striving to do better than your last visit.

November 06, 2022

Horrible customer service within service department. spoke to service manager about my experience. I advised why. More

by Lee Goodin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
Report | Print
Dec 28, 2022 -

Stone Mountain Nissan responded

Hi Lee, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

November 05, 2022

Good service , nice people , helpful , they gave me a ride home and picked me up when my car was ready More

by 1091ignatius
Recommend Dealer
Yes
Employees Worked With
No
Report | Print
Nov 09, 2022 -

Stone Mountain Nissan responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

November 05, 2022

Dealership overcharged me for wheel bearing repair - $200+ over the fair market price for wheel bearing repair. The mechanic/technician however was phenomenal and I applaud his level do customer service More

by gabriel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan
Report | Print
Dec 28, 2022 -

Stone Mountain Nissan responded

Hi Gabriel, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (678) 971-3361 to share more details about your visit so we can make things right.

November 05, 2022

I was very satisfied with the service. I will be bringing my SUV and my Nissan Frontier to be services again More

by stone1466
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath
Report | Print
Nov 09, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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