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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,375 Reviews

2,375 Reviews of Stone Mountain Nissan - Service Center

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September 30, 2022

Pleasant , courteous personal , routine service was done on car . No complaints. Maybe small bottles of water in the waiting room would be helpful. More

by WINJOYBSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
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Oct 03, 2022 -

Stone Mountain Nissan responded

Hi, it really means a lot to us that you took the time to write such a positive review about Stone Mountain Nissan so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you for your valuable feedback. Our team is available should you require any extra help. Take care!

September 29, 2022

All in all the dealership is not bad. The customer service can be improved. Extremely long wait times. Follow up is not done More

by VALENCANOVOA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath Wages
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Oct 03, 2022 -

Stone Mountain Nissan responded

Hi Valencanovoa, we are disappointed to hear that you did not have a more positive experience with us at Stone Mountain Nissan. If you are willing to give us another chance, please reach out to us at (678) 971-3361 to speak to our manager directly.

September 28, 2022

Stop sending me surveys. I texted back "stop" and you all continue to send me surveys. So now I'm going to give you what you all want. More

by Stopsendingmesurveys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
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September 28, 2022

I am highly satisfied with my experience at Stone Mountain Nissan. Thank you Tyler for your amazing service. More

by NYA DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Henry
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Oct 02, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers, and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

September 26, 2022

I am displeased since none of the issues described to the service department were addressed. More

by GERMANMURRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob / Jonathan
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September 26, 2022

Very organized quickservice. they answered my questions.told me I need to on my next visit. More

by Howardsonn2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Lee
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Sep 29, 2022 -

Stone Mountain Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 26, 2022

Kj away help me with all of my needs I ask for him all ways More

by DOROTHYBOGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kj
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Sep 29, 2022 -

Stone Mountain Nissan responded

Hi Dorothybogan, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

September 26, 2022

I received a great service for my car but it took twos hours to get oil change. More

by Laa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hearth
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Sep 29, 2022 -

Stone Mountain Nissan responded

Hi Laa, here at Stone Mountain Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

September 26, 2022

Stone Mountain Nissan provides good customer service and strives to save you money while keeping your vehicle in good condition. More

by Ms. Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan & Tyler in Service were excellent!
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Sep 29, 2022 -

Stone Mountain Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 25, 2022

Great service! Great staff! I like this place so much that I bought a new truck a couple of months ago. More

by IRRBLONDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heath
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Sep 28, 2022 -

Stone Mountain Nissan responded

Hello there! It really means a lot to us that you took the time to write such a positive review about Stone Mountain Nissan so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

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