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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,373 Reviews

2,373 Reviews of Stone Mountain Nissan - Service Center

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August 27, 2022

I have been satisfied with the service the have been doing a good job very pleased with the service More

by MCCLARDYFRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HASSAN TURNER
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Aug 30, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

August 26, 2022

I was very pleased with the service I received at this dealership. I was able to set an appointment for an oil change in a timely manner. The young man who helped me in customer service was very polite. I More

by evelynr6789
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
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Aug 28, 2022 -

Stone Mountain Nissan responded

Hi, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

August 26, 2022

Heath Wages is always Amazing Best consultant I've Ever had when getting my car repaired More

by CSHOWARD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2022 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

August 25, 2022

This was the second time for my oil change at this place it took. very Long almost 2 hours waiting time. Should send customers coupons More

by HONOR7861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 28, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2022

Honest and direct about the situation. .Thank you..I felt good leaving with knowledgeable understanding. More

by goldy1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daron Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley, Jeremy Lee, Kathy Acosta, Ricardo Shepherd, tanzeel Shahed, Shayna Keyes, Eric Campbell
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Aug 28, 2022 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

August 24, 2022

Everyone needs better customer service training. . I received a text my car was ready , but no one came looking for me. I sat for 45mins. In acceptable. More

by _rjjk.5269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Adams
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August 24, 2022

Every time I call, they are prompt to give me service. Kenneth G is very professional. A great team player More

by CATHERINEMASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth G
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Aug 26, 2022 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

August 23, 2022

The service manager, KG, has always been helpful and given sound advice to keep my car running. I appreciate his honesty. Because of him, I will probably be a lifetime customer. More

by cyvette1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KG in service.
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Aug 26, 2022 -

Stone Mountain Nissan responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Stone Mountain Nissan! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

August 22, 2022

KG has wonderful Customer service. He is always very respectful and courteous. Great time efficiency! More

by STASSABRADLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KG
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Aug 25, 2022 -

Stone Mountain Nissan responded

Hi Stassabradley, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

August 22, 2022

They could offer coffee while we are waiting. Especially when we arrive 7:30 am More

by Msangful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No, Kathy Acosta
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Aug 25, 2022 -

Stone Mountain Nissan responded

Hi, Here at Stone Mountain Nissan, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

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