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Stone Mountain Nissan - Service Center
Lilburn, GA
2,382 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,382 Reviews of Stone Mountain Nissan - Service Center
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June 10, 2022
DJ poor customer service. I pulled in the bay, sat in my car 10 minutes while he talk to another customer. I got out walked to the desk, stood there 3 minutes while he finishe I pulled in the bay, sat in my car 10 minutes while he talk to another customer. I got out walked to the desk, stood there 3 minutes while he finished up his personal conversation (not business). He asked, “How can I help you?” I said, “No you go ahead and finish with that customer.” The customer said, “No you go ahead we were not talking about nothing.” I told him I needed an oil change. He asked me if I knew how many miles were on the car? I said no do you want me to go look for you? DJ said, “No I will have someone else do it.” So I said, “-It appears that you don’t want to get up, so let me go over here and get it for you.” I walk to my car and yelled the miles back to him. DJ told me an oil change was regular $70, but with all the discounts it would be 48+tax. I said, “Just stop it; that’s not true. I had this conversation with Bob last time. Go ask him.” DJ said, “Bob is not here any longer. I walked off to the waiting area. DJ sat in his seat from the time I pulled in until I entered the waiting area. DJ “I just got pissed off.” I had to ask a sales rep to check on the status of my car after waiting two hours. My name was called over the speaker letting me know my car was ready, After paying I walked out to the Bay Area, my car was not present, so I asked DJ where was my car?” DJ said, “Probably somewhere on the side.” It was not there, but in front of the next building. No help from DJ. DJ had me hunting for my car. I had a grand DJ customer service. There is not many like him that are employed. More
by Tracey
Verified CustomerEmployees Worked With
DJ
June 09, 2022
The Advisor, DJ, was very professional and courtesy. He was able to fit me in on a Saturday without an appointment although another Advisor advised me to schedule an appointment for another day. Thanks He was able to fit me in on a Saturday without an appointment although another Advisor advised me to schedule an appointment for another day. Thanks DJ. More
by CLAYTONMARCUS
Employees Worked With
DJ
June 09, 2022
Great service. The service department takes their time to ensure they find all and any issues with your vehicle, and inform you prior to completing any work. The service department takes their time to ensure they find all and any issues with your vehicle, and inform you prior to completing any work. More
by YATESB2003
June 08, 2022
I appreciated the Service Manager, Mr. Bob White giving me the adequate diagnostic of the mechanic problem with my vehicle. Making sure that my vehicle was repaired correctly. Also coverin Bob White giving me the adequate diagnostic of the mechanic problem with my vehicle. Making sure that my vehicle was repaired correctly. Also covering the cost of repairs More
by preciouslexis
Employees Worked With
Mr. Bob White
June 08, 2022
They were very efficient with finding the issue and letting me know in detail the problem to be aware of what may come if I don’t get it fixed letting me know in detail the problem to be aware of what may come if I don’t get it fixed More
by DEJAZJOHNSON1029
Employees Worked With
Dakyre Jones
June 06, 2022
Went for simple oil change on sat at 9 am. Left and car broke down smoking . It's Monday and I still don't have my vehicle or know what they did to my car Left and car broke down smoking . It's Monday and I still don't have my vehicle or know what they did to my car More
by michellereeves111
Employees Worked With
Bob
June 06, 2022
Service was quick and efficient! Heath provided exemplary customer service and was attentive to all my concerns. Heath provided exemplary customer service and was attentive to all my concerns. More
by NAOMI.PETTWAY
