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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,309 Reviews

2,309 Reviews of Stone Mountain Nissan - Service Center

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September 12, 2021

I went to get my 3 point inspection and I paid for the service, but every thing was not done. I am not happy with the service. More

by pjsview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hassan
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September 11, 2021

Battery inspection was not done which was apart of multi system check in the past. Car battery failed a week after service. Recommend battery testing is included in mutual system inspection when car is serv More

by CILJAMROCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KG
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Sep 15, 2021 -

Stone Mountain Nissan responded

Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you'd be willing, please contact our Manager at (678) 971-3361. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon. Thank you!

September 09, 2021

Awesome service! No waiting long hours Great customer service! This dealership cares about its customers! Now that's Amazing! I totally recommend this Nissan Dealership More

by UBRMED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Acosta, Carroll Braddy, tanzeel Shahed
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Sep 15, 2021 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

September 07, 2021

The service people is so nice and helpful. I do not dread going to get my car serviced. The place is clean and not loud. More

by KANDICESTEVENSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and Kimberly
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Sep 08, 2021 -

Stone Mountain Nissan responded

Hi, we are glad we could help! We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

September 07, 2021

I arrived for my appt. Was quickly checked in. Me with Kenneth. Went into the waiting area to work and before I knew it, my service was complete. Quick and professionally done. More

by KPAULRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Ellsworth
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Sep 08, 2021 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

September 05, 2021

The service was okay, wait time longer than usual with no update after 2 hours. Also, oil sticker was not added nor was mileage reset. More

by ABAIDEN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
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Sep 08, 2021 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

September 03, 2021

Staff was very nice and professional. However, I had a 7:30a.m. Appointment and didn’t get Lou of there until almost 2.5 hours later. More

by JRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heath
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Sep 04, 2021 -

Stone Mountain Nissan responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 03, 2021

I Have Always Been Treated With The Upmost Respect Whenever I Visit Your Stone Mountain Nissan. The Staff Is Exceptionally Kind, Offer You Water And A Very Comfortable Seat. I Love Them All, The New More

by MATILDALPENNIC4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2021 -

Stone Mountain Nissan responded

Hi, thank you for your great feedback! Our team here at Stone Mountain Nissan sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

September 02, 2021

Tristan,my service consultant was exceptional!! He assisted me, listening to my concerns and answering all of my questions. Service was performed in a timely manner More

by DSMITH23400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristan
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Sep 02, 2021 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about the services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

September 01, 2021

I sent my son to get a oil change to my car It was service offered to him that I chose not to get they charged him 200$ just to check the tires when this service is offered during a oil change they ri More

by HHUUMMEERR2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
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