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Stone Mountain Nissan - Service Center
Lilburn, GA
2,325 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,325 Reviews of Stone Mountain Nissan - Service Center
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Verified Customer
August 19, 2024
No real problems with service, took longer than I expected but that may have just been my own unfamiliarity with the process. For some reason while I was waiting and salesman random came over and ask expected but that may have just been my own unfamiliarity with the process. For some reason while I was waiting and salesman random came over and asked me questions about my vehicle, not sure what that was about. More
by CHRISTOPHER_LOVINS
Employees Worked With
Richard Polk
August 19, 2024
As always staff was very professional and courteous. I brought both vehicles in for an oil change on Friday and Saturday and KG took care of me. I will continue to do business with Stone Mountain Nissan I brought both vehicles in for an oil change on Friday and Saturday and KG took care of me. I will continue to do business with Stone Mountain Nissan service department More
by NWILLIAMS36
Employees Worked With
KG
August 18, 2024
I took my car in for a scheduled oil change appointment and my arrival was at 12:30 PM. I didn't get my car until after 3:00 PM and the total for that oil change was almost $100. SMH and my arrival was at 12:30 PM. I didn't get my car until after 3:00 PM and the total for that oil change was almost $100. SMH More
by MATTIEJANICE
Employees Worked With
Service
August 18, 2024
This was the second time that I visited your site for the same issue. Unfortunately, the service gentleman was nothing at all a gentleman. He was rude. I did interrupt his lunch. However, he was NOT my initi same issue. Unfortunately, the service gentleman was nothing at all a gentleman. He was rude. I did interrupt his lunch. However, he was NOT my initial choice. I wanted to speak with the service manager. After waiting, he told me that the were NOT able to accurately complete the wheel alignment in the rear. I asked why. His response, “we just can’t.” I expressed my concern. Initially, you showed me a sheet which stated that the wheel alignment was adjusted all around. However, now he stating that this can’t be done?!? I then asked how can this be rectified because I’m concerned. He said, “ pay $199.95 for an extensive diagnostic. What!?! More
by CLOSE2ADZN
Employees Worked With
Heath Wages
