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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,323 Reviews

2,323 Reviews of Stone Mountain Nissan - Service Center

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April 19, 2025

My vehicle died again today same problem not cranking paid last time for it and still same problem your place knows to charge the customers only More

by nagendrasnegi08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service teams
Apr 21, 2025 -

Stone Mountain Nissan responded

Nagendrasnegi08, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

April 18, 2025

KG in service was excellent in service because he listened to consumer and had the issue resolved .Mr K. G. Ellsworth will make sure your car is performing at Nissan top ! Thank you K G. More

by CYNTHIAHUBBARD478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Stone Mountain Nissan responded

Hi Cynthiahubbard478, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

April 17, 2025

KG shows compassion and concern when his client feels like something is wrong with their vehicle and ask them to stop by and let him see what the client is saying always thinking about the right problem More

by fgeorgegrant
Recommend Dealer
Yes
Employees Worked With
KG
Apr 18, 2025 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

April 17, 2025

Hi people at this dealership are friendly and respectful of people.The dealership is clean More

by fgeorgegrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Apr 18, 2025 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

April 15, 2025

Price provided exceptional service and addressed all of my concerns with itemizes service and its pricing More

by ABANKS4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Price
Apr 16, 2025 -

Stone Mountain Nissan responded

Hello Abanks4life, thank you; we appreciate your feedback!

April 14, 2025

The service was good. I like the detail explanation that was written up about the service of my vehicle. Lack of timely communication was the only thing I felt could have More

by jarrellbell
Recommend Dealer
Yes
Employees Worked With
Keith
Apr 16, 2025 -

Stone Mountain Nissan responded

Hello Jarrellbell, thank you; we appreciate your feedback!

April 14, 2025

It was a little longer than expected but ok I don't have anything more to say about the experience than that. More

by TERTWEST777
Recommend Dealer
Yes
Apr 16, 2025 -

Stone Mountain Nissan responded

Tertwest777, thank you so much for your high rating!

April 14, 2025

KG has been my service advisor for my 3 Nissans for years. He is an awesome advisor. He treats my vehicles as if they were his own. Because of that we are confident that our cars are receiving the best More

by MB
Recommend Dealer
Yes
Employees Worked With
KG
Apr 15, 2025 -

Stone Mountain Nissan responded

Hello Mb, thank you; we appreciate your feedback!

April 09, 2025

Kalium did a great job getting me in and out for my oil change .Thank you for also providing me the service recommendations for upcoming services. More

by JASMINECALDWELL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium
Apr 12, 2025 -

Stone Mountain Nissan responded

Hi Jasminecaldwell12, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

April 08, 2025

Very disappointed that I paid 1500. 00 to have my breaks fixed. And not fixed. More

by Ruthavue173
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service department
Apr 12, 2025 -

Stone Mountain Nissan responded

Hi Ruthavue173 thank you for taking the time to leave us your honest feedback. Ruthavue173, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Stone Mountain Nissan, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at 6782523100 Bob White to discuss ways we can better serve you in the future.

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