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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,362 Reviews

2,362 Reviews of Stone Mountain Nissan - Service Center

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April 21, 2025

KG was very great he let me know what was going on with my car and also informed me details and also called and let me know when the vehicle was ready More

by DAYTRAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Apr 23, 2025 -

Stone Mountain Nissan responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

April 21, 2025

The guy changed my car's brake fluid without looking at my mileage or service records at Nissan. I changed my car's brake fluid in 2023 and had mileage of around 15-16 K miles. What is the use of doing ser More

by Hamid Dar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine
Apr 22, 2025 -

Stone Mountain Nissan responded

Hamid Dar, thank you for taking the time to leave us feedback about your experience with us. Nissan Recommendations a Brake fluid Exchange every 20,000 miles or 24 months whichever comes first. Please reach out to us at 678-252-3100 x3028 so we may assist you in moving forward towards a resolution.

Apr 25, 2025 -

Hamid Dar responded

But none of it was for my car. There is no 24 months or 20k mileage for my car since the brake fluid was changed last time. Is this your explanation?

Apr 25, 2025 -

Hamid Dar responded

Please call me at 4044098924 to resolve it.

April 20, 2025

Mr. Kalium Frayer provided me with outstanding and outrageously courteous service. I arrived at the dealership incredibly frustrated with my car but Mr Frayer made the experience light for me. He is t More

by tmoldenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalium Fryar
Apr 22, 2025 -

Stone Mountain Nissan responded

Hi Tmoldenj, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

Apr 22, 2025 -

tmoldenj responded

Great job, Stone Mountain Nissan! Cheers! Tommy Molden

April 19, 2025

My vehicle died again today same problem not cranking paid last time for it and still same problem your place knows to charge the customers only More

by nagendrasnegi08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service teams
Apr 21, 2025 -

Stone Mountain Nissan responded

Nagendrasnegi08, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.

April 18, 2025

KG in service was excellent in service because he listened to consumer and had the issue resolved .Mr K. G. Ellsworth will make sure your car is performing at Nissan top ! Thank you K G. More

by CYNTHIAHUBBARD478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Stone Mountain Nissan responded

Hi Cynthiahubbard478, thank you for taking the time to leave a review for us at Stone Mountain Nissan. We're happy we could meet your expectations!

April 17, 2025

Hi people at this dealership are friendly and respectful of people.The dealership is clean More

by fgeorgegrant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Apr 18, 2025 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

April 17, 2025

KG shows compassion and concern when his client feels like something is wrong with their vehicle and ask them to stop by and let him see what the client is saying always thinking about the right problem More

by fgeorgegrant
Recommend Dealer
Yes
Employees Worked With
KG
Apr 18, 2025 -

Stone Mountain Nissan responded

Hello, we are pleased to hear of your experience with us here at Stone Mountain Nissan. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

April 15, 2025

Price provided exceptional service and addressed all of my concerns with itemizes service and its pricing More

by ABANKS4LIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Price
Apr 16, 2025 -

Stone Mountain Nissan responded

Hello Abanks4life, thank you; we appreciate your feedback!

April 14, 2025

The service was good. I like the detail explanation that was written up about the service of my vehicle. Lack of timely communication was the only thing I felt could have More

by jarrellbell
Recommend Dealer
Yes
Employees Worked With
Keith
Apr 16, 2025 -

Stone Mountain Nissan responded

Hello Jarrellbell, thank you; we appreciate your feedback!

April 14, 2025

It was a little longer than expected but ok I don't have anything more to say about the experience than that. More

by TERTWEST777
Recommend Dealer
Yes
Apr 16, 2025 -

Stone Mountain Nissan responded

Tertwest777, thank you so much for your high rating!

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