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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,325 Reviews

2,325 Reviews of Stone Mountain Nissan - Service Center

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June 14, 2023

KG is the man. .. he stayed in contact with me via text & telephone to ensure I remained in the loop. I didn't give a 5 because when I picked my car up the oil chan More

by mbrown065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
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Jun 18, 2023 -

Stone Mountain Nissan responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you again for choosing Stone Mountain Nissan!

June 14, 2023

I had good and bad experiences that day. Some of the service people are nice others treat women rude based on how the look. More

by BBLACK77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jun 18, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your feedback about Stone Mountain Nissan! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

June 12, 2023

My service advisor was great! He communicated very well and let me know what my options were. More

by renitablake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Planchon
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Jun 15, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 12, 2023

Service is good personnel kind waiting area is very clean and comfortable!!make it a joy More

by George Dowdell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service departmeny
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Jun 15, 2023 -

Stone Mountain Nissan responded

Hi George, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 12, 2023

Kenneth took good care of my request. He was very professional. Ensured my car was properly serviced. More

by JOHNSONSHONTIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
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Jun 15, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 11, 2023

When coming to Nissan it’s comforting to know Mr. KG is going to take really good care of me. More

by CHANTILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
Jun 14, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 11, 2023

Short, sweet and precise ! I really appreciate Stone Mountain Nissan taking care of me in a timely fashion! More

by LAVONDAB2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy
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Jun 14, 2023 -

Stone Mountain Nissan responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2023

It was okay. I was in and out in a a short time . I appreciate it. More

by primus.elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley, Shayna Keyes
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Jun 10, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

June 07, 2023

Nissan Stone Mountain never cease to amaze me. When for an oil change was in and out in record time and the customer service was awesome. The service guys are always professional and friendly. More

by andrewjsmith10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My apology cannot remember the employee name
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Jun 10, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

June 07, 2023

One service advisor doing nothing and the other (that I was referred to when I arrived) on the phone didn’t acknowledge me standing there for about 5 minutes or so.. More

by BCBEARD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jones
Report | Print
Jun 10, 2023 -

Stone Mountain Nissan responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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