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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,325 Reviews

2,325 Reviews of Stone Mountain Nissan - Service Center

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May 26, 2023

My experience there was great! Patrick greeted me when I arrive for an oil change. He took his time to explain the agenda and promptly started the paperwork. He kept me up to date More

by David Roman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PATRICK PLANCHON
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May 29, 2023 -

Stone Mountain Nissan responded

Hi David, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 25, 2023

The service department is very competent and easy to deal with. I plan on dealing with their service department more often More

by funkdocktorspock2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eneh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shayna Keyes, Eric Campbell
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May 29, 2023 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 24, 2023

Horrible. Stop trying to sell try to solve the issue that the client came in for. I came in for an oil change but i dont even trust that was even done. I asked More

by NADIEGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was in the service dept
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May 24, 2023

Everyone was very friendly and listened to my issues with my car. They kept me informed throughout the process. More

by ZACKTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
K.G
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May 26, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 22, 2023

Our service writer was very friendly and accomodating. We did not have the service done because we felt the price was too much to pay to fix a window but the communication with the writer and the technic More

by Kackween
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Harrell
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May 22, 2023

Everyone is very friendly, knowledgeable and helpful. Very patient and will take the time to answer any questions. More

by ginadeanhunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
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May 25, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2023

I didn't have an appointment and they diagnosed, repaired % replaced everything with a SMILE! Thank you! Excellent job! More

by BERNICETUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Campbell
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May 25, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2023

Staff is pleasant and easy to work with. Comfortable waiting area. Good hot coffee. Thanks. More

by MAMIENOLLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Recently only service department
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May 25, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 18, 2023

The dealership gave me the best of service. courteous, professional, prompt and treated me with respect,I will continue to be a customer More

by LOISPERCELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Planchon
Report | Print
May 21, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 21, 2023 -

LOISPERCELL responded

my first time having service at The Stone Mountain dealership I was truly impress with the service and friendship of the staff.Mr Patrick Planchon showed care.and concern about my 2018 Rogue Nissan Suv being taken of. I hope my next visit is as well.Thank you for the service.

May 18, 2023

Staff is always friendly and gives an accurate evaluation of the situation The fact that you always want a review can become annoying More

by SOLDERLESLIE@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Kenneth Ellsworth
Report | Print
May 22, 2023 -

Stone Mountain Nissan responded

Hi, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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