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Stone Mountain Nissan - Service Center

Lilburn, GA

4.5
2,325 Reviews

2,325 Reviews of Stone Mountain Nissan - Service Center

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May 08, 2023

It would be nice to have warranty in stocks the Part always be ordered much delay More

by NO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Facey
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2023

I received Excellent service from my service Tex Heather. She proved a prompt and friendly service More

by KECIA.4181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Report | Print
May 08, 2023 -

Stone Mountain Nissan responded

Hi, we are very happy to have provided you with such a positive experience! Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

May 05, 2023

Professional and friendly Professional, friendly no waiting good customer service Professional, friendly knowledgeable no waiting in line very good customer service More

by judyf770@gmail.com
Recommend Dealer
Yes
Employees Worked With
Patrick
Report | Print
May 08, 2023 -

Stone Mountain Nissan responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. We hope to see you soon!

May 04, 2023

I love that they don't overcharge and do great work. Very fortunate to have them. More

by CHERYLGRANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carroll Braddy, Shayna Keyes
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May 06, 2023 -

Stone Mountain Nissan responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Nissan and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 02, 2023

Everything from when I got there to leaving was wonderful. It was my first time servicing my new car, and I certainly will be back. Heather walked me through everything and I had recently lost my More

by KCPATRICK98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Facey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Riley
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May 04, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed. As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

May 02, 2023

DJ in the service department helped me tremendously he kept me informed about my vehicle every step of the way even gave me payment options to pay for my vehicle. Also Heather was a very big help she was More

by Shalethahuff3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ and Heather
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May 02, 2023 -

Shalethahuff3 responded

Thank you Stonemountain Nissan!

May 04, 2023 -

Stone Mountain Nissan responded

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Stone Mountain Nissan for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

May 01, 2023

I had a great experience. My service was completed quickly and efficiently. The staff was really friendly as well! More

by esmeraldamujkanovic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG
Report | Print
May 02, 2023 -

Stone Mountain Nissan responded

Hi, thank you so much for your kind words about your experience here at Stone Mountain Nissan. We try every day to satisfy our customers and it’s always nice to know when we succeed. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

May 01, 2023

I have purchased three Altima's from Stone Mountain and have enjoyed them all. When I saw the Altima for the first time, I thought it was a BMW. I fell in love also with the trunk space. I will recommend More

by SCORRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KG Ellisworth
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May 01, 2023 -

SCORRY responded

I have purchased three Altima's from Stone Mountain and have enjoyed them all. When I saw the Altima for the first time, I thought it was a BMW. I fell in love also with the trunk space. I will recommend Nissan to my family and friend. Kenneth (KG) has been my service advisor since he has been with Nissan, I have been blessed with his professionalism and keeping me up to date with my maintenance.

May 03, 2023 -

Stone Mountain Nissan responded

Scorry, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2023

Customer service was awesome and i had quick service and resolution to issue was fixed More

by KRSTLBROWN83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
Report | Print
May 02, 2023 -

Stone Mountain Nissan responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2023

Minor recall was taken care of quickly and the squeaky steering was corrected, so I was home by lunch time. More

by CARNEY73@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
DJ
Report | Print
May 02, 2023 -

Stone Mountain Nissan responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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