Stone Mountain Toyota

Services techs are great and they keep you informed of what is wrong with your vehicle and how long it may take what is wrong with your vehicle and how long it may take More

I recently purchased a used 2017 Subaru Forester and wanted to share my experience so others can make a more informed decision. To start on a positive note, I did appreciate the way the initial sales wanted to share my experience so others can make a more informed decision. To start on a positive note, I did appreciate the way the initial sales process was handled. The salesperson allowed me to do most of the negotiation over text and email, which gave me time to review and think through the deal at my own pace without pressure. That was easily the most comfortable and beneficial part of the entire experience. However, once the process moved into financing, my experience changed significantly. My wife and I were among the last customers at the dealership that evening while staff were beginning to close out. During the financing process, we were presented with documents to sign both physically and digitally, but there was very little time spent reviewing a clear breakdown of how the final price was structured or how additional products were affecting the total cost. We were given a total amount, but not walked through how items like GAP coverage and the service contract were being applied to the financing. The digital signing process also felt rushed, with limited opportunity to carefully review documents before signing. It wasn’t until after leaving the dealership and reviewing the paperwork that we realized the total cost had increased well beyond what was originally discussed. I had negotiated to stay around $15,500 out the door, but the final amount ended up being over $18,000 once everything was included. I understand that I share responsibility for reviewing documents before signing, but I do feel that more time and transparency should have been provided—especially when optional products significantly impact the final cost. Additionally, after the sale, communication became very difficult. What could have been resolved with a simple explanation—such as how to handle warranty concerns directly through the provider—was not clearly communicated. This led to unnecessary frustration and additional time spent trying to figure out next steps on my own. After reviewing everything, I chose to cancel the GAP and service contract products and handle future repairs independently. That process was completed through the warranty provider. While I appreciated the flexibility and professionalism during the initial negotiation phase, the financing process and lack of follow-up communication left me with a negative overall impression. Because of this, I would not return for future business. My advice to others is to take your time during financing, request a full breakdown of all charges, and make sure you fully understand how optional products affect your total cost before signing anything. Overall, this has been a learning experience, and I hope sharing it helps others approach their purchase more informed and prepared. More

Good customer service Communicated step by step process. Explain the process and availability of parts needed process. Explain the process and availability of parts needed More

Everybody is super nice at this place I recommend a lot thanks for helping me get my vehicle. thanks for helping me get my vehicle. More

Chris Ferguson was fabulous. We did not plan on being at the dealership all day, but Chris made it so easy. No one looks forward to buying a car but I know that with Chris th We did not plan on being at the dealership all day, but Chris made it so easy. No one looks forward to buying a car but I know that with Chris they wouldn’t mind one bit. Everyone at Stone Mountain Toyota treated us great and really knows how to operate. They are definitely a dealership I would work with again. Great place to do business. More

Great place to buy a car Not to mention it’s a Toyota. Salesmen was fantastic. Salesmen was fantastic. More

Ned and Trey made purchasing a car fun ! They worked with us to purchase the car I wanted! They worked with us to purchase the car I wanted! More

My sales guy was Jab and he was great. The issue I had was that when I got the vehicle the following morning I noticed the vehicle was not detailed upon purchasing it was like it was only The issue I had was that when I got the vehicle the following morning I noticed the vehicle was not detailed upon purchasing it was like it was only ran on a automatic car wash and noticed the tint bubbling but the worst part of all this was that I purchased a certified vehicle and the service maintenance light came on 3 days later. Sounds like vehicle never actually went to the service department for a proper service/inspection like it was stated on the initial purchased price fees. After calling and texting for multiple days no one texting me back or called. More

Gregory was very professional and knowledgeable. And provided me updated information about the last service and about warranty and possibly if any discount that were available. And provided me updated information about the last service and about warranty and possibly if any discount that were available. More

Dealership falsely advertised and sold my vehicle as a Toyota Gold Certified Pre-Owned Vehicle and is now denying the certification and refusing to honor the included Toyota warranty. Despite Toyota corpo Toyota Gold Certified Pre-Owned Vehicle and is now denying the certification and refusing to honor the included Toyota warranty. Despite Toyota corporate confirming that the dealership falsely advertised the car and advising them to resolve the issue, the dealership has failed to respond to me after more than 40 calls and multiple messages. More