Stone Mountain Toyota

PLEASE BEWARE OF STONE MOUNTAIN TOYOTA! THEY WILL TRY TO CHEAT YOU AND WHEN CAUGHT, NOT APOLOGIZE FOR IT! NO ONE WAS BROUGHT TO TASK FOR ANYTHING AND THEY GOT MONEY FROM ME FOR AN ERRONEOUS THEY WILL TRY TO CHEAT YOU AND WHEN CAUGHT, NOT APOLOGIZE FOR IT! NO ONE WAS BROUGHT TO TASK FOR ANYTHING AND THEY GOT MONEY FROM ME FOR AN ERRONEOUS DIAGNOSTIC. THEY WANTED TO CHARGE ME FOR A WATERPUMP THAT WAS REPLACED 5 MONTH PRIOR AT ANOTHER TOYOTA CENTER. More

I was told that it was $149 to do a diagnostic test. When paying it was $170 including shop fees and tax. I was told it would be $3,029 to replace a coolant water pump and coolant heat storage tank. When paying it was $170 including shop fees and tax. I was told it would be $3,029 to replace a coolant water pump and coolant heat storage tank. Even though other dealerships charge $1100 for the coolant water pump it is $1,692 here and the coolant water pump is $144. Another shop ToyoTech can do this job for $1,100. I'll update this review after taking it there because likely this issue is more minor and does not need the entire parts replaced. My car isn't even worth $3,029. It's really too bad they don't find better solutions. I feel like every time I have come to the dealership I have been upcharged. They told me my hybrid battery would be one price but then it was $500 more when I came to pick it up. They did an air pressure sensor which I did not ask for and charged me $200. Labor is $149/hour plus shop fee and tax. This is the last time I take my car to the dealership. More

My experience with Toyota of Stone Mtn has been great. Happy I made the switch! Thank you M.J. for your patience and wonderful service!😊 Happy I made the switch! Thank you M.J. for your patience and wonderful service!😊 More

Love the new location that is spacious and welcoming! ! On my todays visit the turn around time Emma’s quicker thank I expected. ! On my todays visit the turn around time Emma’s quicker thank I expected. More

Service dept takes appointments, but they are not really appointments! It’s first come first serve. The dept order takers can not give a time frame on any service! Very backwards way of thinking! Sat for 21 appointments! It’s first come first serve. The dept order takers can not give a time frame on any service! Very backwards way of thinking! Sat for 21/2 hr and did not get all of my service done. He said he had know idea how long it would take to update my navigation??? More

The work performed on my vehicle is good. Very nice environment for customers who are waiting for the repairs to be completed. Streamlined service process and service advisors are very help Very nice environment for customers who are waiting for the repairs to be completed. Streamlined service process and service advisors are very helpful and customer-focused. More

Amazing service department great customer service the lady assist me today amazing she explained everything I really appreciate the wonderful job lady assist me today amazing she explained everything I really appreciate the wonderful job More

It was a great pleasure to have Blake handling the purchase of our vehicle. She’s very pleasant and professional and made our experience a very good one. I highly recommend her to anyone that wants to purchase of our vehicle. She’s very pleasant and professional and made our experience a very good one. I highly recommend her to anyone that wants to purchase a vehicle. Thanks. More

Good customer service and good price for oil change and tires.I had a good service and taken care. tires.I had a good service and taken care. More