Stone Mountain Toyota

The dealership was very clean, Ms Tamanna Islam was very pleasant towards me. I love pleasant towards me. I love More

Normally, they’re on top of their game, but were off today. I got there and waited for about 35 mins before a service advisor got to me. And worst part is, I was asked if I had an appointment, to which today. I got there and waited for about 35 mins before a service advisor got to me. And worst part is, I was asked if I had an appointment, to which I said no. Then I was told by the service advisor that I would need an appointment and I politely asked why. He said they were under-staffed and had only 2 service techs working that day. When I asked why no one had said so to me 40 mins ago, he simply said those guys outside didn’t know. How is that my (the customer) problem? That is a internal process or communication flaw. Anyway, looks like the service tech saw that I had valid points to prove my case so eventually got me in. Had I not stood my ground, I would have had to go away. I would like to say kudos to service advisor Marquis (MJ) Johnson for handling the situation in a very professional manner. More

My service was great, I got there when opened and was done within an hour. done within an hour. More

Good customer Service and they did what I needed to be done in time. I recommend others to visit this dealer to their new place. done in time. I recommend others to visit this dealer to their new place. More

Clean and pleasant surroundings.Service representative Clean and pleasant surroundings. Service representative very pleasant. Service fast and efficient. Thanks for a great experience. Clean and pleasant surroundings. Service representative very pleasant. Service fast and efficient. Thanks for a great experience. More

Preston did a great job.. i love my car sooo much ! Will refer others to him Will refer others to him More

Alex as a service rep was excellent. He was accurate in the cost estimate and kept me informed. the cost estimate and kept me informed. More

Poor communication. Higher price for repair than quoted. Will not return to this dealership for any reason. Will not recommend this dealership to anyone. Will not return to this dealership for any reason. Will not recommend this dealership to anyone. More

Great polite and prompt service . Rep was very pleasant and helpful. Nice sitting are while waiting. and helpful. Nice sitting are while waiting. More

The salesperson Anthony was great, He was personable, patient and had a sense of humor. patient and had a sense of humor. More