
Stone Mountain Toyota
Lilburn, GA
Filter Reviews by Keyword
By Type
Showing 953 reviews
Normally, they’re on top of their game, but were off today. I got there and waited for about 35 mins before a service advisor got to me. And worst part is, I was asked if I had an appointment, to which today. I got there and waited for about 35 mins before a service advisor got to me. And worst part is, I was asked if I had an appointment, to which I said no. Then I was told by the service advisor that I would need an appointment and I politely asked why. He said they were under-staffed and had only 2 service techs working that day. When I asked why no one had said so to me 40 mins ago, he simply said those guys outside didn’t know. How is that my (the customer) problem? That is a internal process or communication flaw. Anyway, looks like the service tech saw that I had valid points to prove my case so eventually got me in. Had I not stood my ground, I would have had to go away. I would like to say kudos to service advisor Marquis (MJ) Johnson for handling the situation in a very professional manner. More
Clean and pleasant surroundings.Service representative Clean and pleasant surroundings. Service representative very pleasant. Service fast and efficient. Thanks for a great experience. Clean and pleasant surroundings. Service representative very pleasant. Service fast and efficient. Thanks for a great experience. More
Poor communication. Higher price for repair than quoted. Will not return to this dealership for any reason. Will not recommend this dealership to anyone. Will not return to this dealership for any reason. Will not recommend this dealership to anyone. More