Stone Mountain Toyota

I was told my would be ready about lunch time. I showed up about 11:45pm. About 45 mins later, I saw my car sitting on the side of the building. I thought it was done. It wasn’t. I asked if they were waiti up about 11:45pm. About 45 mins later, I saw my car sitting on the side of the building. I thought it was done. It wasn’t. I asked if they were waiting on the part and they said no. I called the service desk (from the other side of the building) and was on hold for a few minutes. So, I hung up and came around the other side of the building and saw my service rep. eating. More

Prompt and courteous service. Staff very professional and knowledgeable. Didn’t make appointment but took me and finished within limited time. Randy was very friendly. knowledgeable. Didn’t make appointment but took me and finished within limited time. Randy was very friendly. More

A 1 star is giving them too much credit. I would never recommend this dealership. I drove 2 hours to purchase a 17 Honda Civic only to get a message 30 minutes away that someone was there purchasing it. recommend this dealership. I drove 2 hours to purchase a 17 Honda Civic only to get a message 30 minutes away that someone was there purchasing it. Poor communication and customer service. It sounds like SET needs to come in and do some training with this store. More

PLEASE STAY AS FAR AWAY AS POSSIBLE! Majority of the cars they list online are at LAKELAND TOYOTA in Florida and once they have you in there they begin the bait and switch method. Unfortunately when I went t they list online are at LAKELAND TOYOTA in Florida and once they have you in there they begin the bait and switch method. Unfortunately when I went to find a car I was in an extremely dire situation where I didn’t have a car at all. The BOGUS FEES ARE RIDICULOUS they advertised a car online for $12,731 when I had a minute to really look through my paperwork Emon marked the car up another $1000. In addition to changing the car price they added over $4000 in bogus fees??? By the time I left a $12,731 was $17,000. The finance manager added a $1200 tire warranty that I did not want, he said it was included with my car but said nothing about an additional fee. I asked the finance manager to remove them prior to leaving the dealership he ensured me that he would. Two months later I had to cancel the warranty myself. 48 hours after I purchased the car I asked the customer service rep on the phone if I was still covered under the 72 hour exchange policy.she LAUGHED at me over the phone and said they did not have one of those although it’s in bold RED letters on the site. She then reached out to Emon and he said “I ain’t never tell her we had no exchange policy” I called back and spoke to the GM and he ensured me they did have that policy. Please do not be lured in by the cheap pricing online they are thieves and love to bait and switch. They did not care at all that I was unhappy with all of the scamming they did with my auto loan! NEVER EVER AGAIN! A car buying experience should not feel scammy and this one did and I wish I never came in. More

Thank you to Fran. She did a great job. She was very friendly and knowledgeable. She is very professional. I would gladly go back and see her. Thank you Fran for your services. We greatly appreciate yo friendly and knowledgeable. She is very professional. I would gladly go back and see her. Thank you Fran for your services. We greatly appreciate you and all that you did for us. More

Great customer service from Danielle! She cared about everything I had to say and was very communicative throughout the whole process! I only go to her for my service. everything I had to say and was very communicative throughout the whole process! I only go to her for my service. More

Having proudly owned Toyota products 23 years it is Stone Mountain Toyota, Lilburn, GA, and the team of professionals in the service department that renewed my wife, and I confidence in Toyota dealerships, n Mountain Toyota, Lilburn, GA, and the team of professionals in the service department that renewed my wife, and I confidence in Toyota dealerships, not all are equal. More

Stone Mountain Toyato service department and the general manager is so unprofessional , my car was brought in for service the 10th of April and on Monday April 12 my car is saying I need windshield fluid, I manager is so unprofessional , my car was brought in for service the 10th of April and on Monday April 12 my car is saying I need windshield fluid, I went back in on Tuesday and spoke to the GM I had my paper work I paid $281,90 in total and all he was telling me is that he wasn't there on Saturday like that was the issue, no apology for nis staff in service that needs training, guys please refrain from going to toyato and and go to honda I see a trade in soonest. More

I am reaching out seeking an IMMEDIATE resolution after waiting nearly 30 days to have my account updated to reflect the agreement which I signed for with Stone Mountain Toyota on 12/28/2020. After patient waiting nearly 30 days to have my account updated to reflect the agreement which I signed for with Stone Mountain Toyota on 12/28/2020. After patiently waiting and contacting your company on three separate occasions prior to this writing, I am shocked to see that Stone Mountain Toyota still refuses to provide the information needed to release me from my initial financing agreement with Capital One. NOTE: My last contact was today, during which I was rudely advised that "someone will call you after we get through inking deals". Stone Mountain Toyota refuses to accurately present my account status in order to allow me to make the agreed upon payment vs. simply maintaining grossly outdated/erroneous information that only serves to unfairly profit off of invalid payment amounts even though the Capital One Office of the President has personally requested resolution. More

This dealership had the worsted customer service I every experience. I had a salesperson that was very lazy and sold me a bad car..please dont go to this dealership experience. I had a salesperson that was very lazy and sold me a bad car..please dont go to this dealership More