Stone Mountain Toyota

Stone Mountain Toyato service department and the general manager is so unprofessional , my car was brought in for service the 10th of April and on Monday April 12 my car is saying I need windshield fluid, I manager is so unprofessional , my car was brought in for service the 10th of April and on Monday April 12 my car is saying I need windshield fluid, I went back in on Tuesday and spoke to the GM I had my paper work I paid $281,90 in total and all he was telling me is that he wasn't there on Saturday like that was the issue, no apology for nis staff in service that needs training, guys please refrain from going to toyato and and go to honda I see a trade in soonest. More

I am reaching out seeking an IMMEDIATE resolution after waiting nearly 30 days to have my account updated to reflect the agreement which I signed for with Stone Mountain Toyota on 12/28/2020. After patient waiting nearly 30 days to have my account updated to reflect the agreement which I signed for with Stone Mountain Toyota on 12/28/2020. After patiently waiting and contacting your company on three separate occasions prior to this writing, I am shocked to see that Stone Mountain Toyota still refuses to provide the information needed to release me from my initial financing agreement with Capital One. NOTE: My last contact was today, during which I was rudely advised that "someone will call you after we get through inking deals". Stone Mountain Toyota refuses to accurately present my account status in order to allow me to make the agreed upon payment vs. simply maintaining grossly outdated/erroneous information that only serves to unfairly profit off of invalid payment amounts even though the Capital One Office of the President has personally requested resolution. More

This dealership had the worsted customer service I every experience. I had a salesperson that was very lazy and sold me a bad car..please dont go to this dealership experience. I had a salesperson that was very lazy and sold me a bad car..please dont go to this dealership More

I purchased a used car. A 2019 model with 13000 miles. The car was advertised for $19955. We worked out a deal based on this price at least a thought. After closing on the deal I realized they scammed me The car was advertised for $19955. We worked out a deal based on this price at least a thought. After closing on the deal I realized they scammed me for $2600. I brought this to their attention and I was told the additional cost was for reconditioning. To me it's a scam which was never disclosed. They also changed $1000 dealer prep. This is pure profit for them. It's a perfect case of bait and shift. Please beware of their poor business practices. More

Workenesh is the best employee in the service department and she is always go above and beyond her duty to help other. She is a great asset for the company. I always recommend Stone Mountain toyota for oth and she is always go above and beyond her duty to help other. She is a great asset for the company. I always recommend Stone Mountain toyota for other people because of employees like her. More

I would not go to this dealership. They are dishonest. I set up an appointment for my son to bring in his car to get cleaned and run a diagnostic test. They never cleaned it and then charged him for work th set up an appointment for my son to bring in his car to get cleaned and run a diagnostic test. They never cleaned it and then charged him for work they would do on his next visit because they did not have the gasket. I called 3 times and was told someone would call me back and they did not. Cato was the person I set up the appointment with. Even the cashier was rude. She would not credit the account for a mistake she made on the bill and said he would have to come back in which he is not. Save yourself the trouble and go somewhere else. More

A review. Your survey does not work well on my I-Phone 4-SE. It is more trouble than it is worth to fill out. I'll make this short and sweet. For many years I v Your survey does not work well on my I-Phone 4-SE. It is more trouble than it is worth to fill out. I'll make this short and sweet. For many years I viewed Tim Middleton as the face of your service department. He was the ultimate service representative and I miss him. Since I have quit trying to make your surveys work on my phone I felt it was necessary to comment on Steven Hicks. Since Tim left many years ago, Steven is by far the best service representative that I have encountered period. More

Was a smooth transaction. Very informative and the price was very reasonable. And the salesman was 10/10. The got a vast amount of cars in the inventory for reasonable prices. was very reasonable. And the salesman was 10/10. The got a vast amount of cars in the inventory for reasonable prices. More

Great job!! Go see Art he will get you approve!! I will send all my customers too him he really care for you!! Great job! send all my customers too him he really care for you!! Great job! More

Ask for Art! This was my first car purchase and he was thorough and patient and offered me many options in a non-pushy way. thorough and patient and offered me many options in a non-pushy way. More