Stone Mountain Toyota

Ruppert was great with listening to my needs and following up service. He provided test drive and was willing to answer questions for 2012 Toyota. following up service. He provided test drive and was willing to answer questions for 2012 Toyota. More

The buying process was absolutely amazing ask for Arthur Griham. He was patient and understood that was had a budget his communication skills were the best I’ve ever experienced at a car dealership. Griham. He was patient and understood that was had a budget his communication skills were the best I’ve ever experienced at a car dealership. More

It was a very good service and the salesman Rupert Palmer was so patient with me, manager wouldn’t let me leave without a car was so patient with me, manager wouldn’t let me leave without a car More

Excellent experience, had the best sales person god vould have sent, pleasant, courteous and very informative. Great all around staff, including the finance manager. I will definitely be recommending new cu have sent, pleasant, courteous and very informative. Great all around staff, including the finance manager. I will definitely be recommending new customers. Ms. Florence Brown More

Worst place to buy a car " stone mountain Toyota". Top level managers are even worse than below them, they are not able to solve an issue...cheated us on price.... I will never go to buy the car from this level managers are even worse than below them, they are not able to solve an issue...cheated us on price.... I will never go to buy the car from this place. More

Great and friendly service . Mr. Arthur was so kind , knowledgeable and treated me with respect. You can tell he loves what he does . Thank you !! Best service honestly highly recommended . knowledgeable and treated me with respect. You can tell he loves what he does . Thank you !! Best service honestly highly recommended . More

This is the only place I get my vehicle serviced. Steven is the best! He is customer service oriented and makes my experience perfect each time! Thank you Steven! is the best! He is customer service oriented and makes my experience perfect each time! Thank you Steven! More

Good services. This Stone Mountain location have fixed and maintain my cars, many times my cars had troubled I thought I had to buy new cars but they saved my cars. This Stone Mountain location have fixed and maintain my cars, many times my cars had troubled I thought I had to buy new cars but they saved my cars. More

Really hard to get clear pricing This is perhaps the least transparent dealership I've been to. I've been buying vehicles for almost 40 years. They wanted to charge me a $1200 recon This is perhaps the least transparent dealership I've been to. I've been buying vehicles for almost 40 years. They wanted to charge me a $1200 recondition fee and a $900 doc fee. After I told them I wanted to sleep on it, they shredded the quote. Then they refused to give me quote over email for another vehicle I was interested in, claiming they don't do quotes over email, only in person. Awful customer experience. More

NOT AT ALL SATISFIED. I WAS STRAIGHT UP LIED TO., I was told I would receive a 90.00 discount..it didnt happen. I was told I asked for a tire rotation...not true, I asked for my tires to be checked for we told I would receive a 90.00 discount..it didnt happen. I was told I asked for a tire rotation...not true, I asked for my tires to be checked for wear. They charged me for a rotation. I was advised that my rotors needed replacing..I just had the tires rotated 5000 miles before, how did they wear so much that rotors are also required in 5000 miles? What happened to their 30 point inspection with each service...they missed the pad inspection so badly that the rotors needed replacing too?!!!! I was OVER CHARGED for services I NEVER REQUESTED, NOT GIVE THE CREDIT I WAS TOLD I WOULD BY THE SERVICE MAMAGER DAVE, AND PLAIN OLE LIED TO BY THE SERVICE ASSOC, WHO MADE UP SERVICE I NEVER REQUESTED. THE PARTS DEPT CAN CONFIRM I WAS INTERESTED IN BUYING TIRES...WHY WOULD I ROTATE TIRES I THOUGHT NEEDED TO BE REPLACED? I WAS LAUGHED AT BY THE SERVICE REPRESENTATIVE AND NEVER GIVEN THE PROPER PRICING. I JUST MOVED HERE 2 YEARS AGO AND BROUGHT MY CAR TO THE DEALER FOR PROFESSIONAL AND HONEST SERVICE ON MY HIGHLANDER. I AM NO LONGER GOING TO STONE MOUNTAIN TOYOTA...THEY DO NOT LISTEN TO THE CUSTOMER, FIND IT AMUSING WHEN ADVISING YOU. OF ISSUES AND FUNNY WHEN YOU TRY TO DISCISS ODDITIES IN BILLING. NOT FUNNY...AT ALL. More