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Stone Mountain Toyota
Lilburn, GA
951 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 951 reviews
October 02, 2015
crazy legal practice in the state of GA -read your paperwork I am writing this first part as an addition to my original post (OCT 6, 2015). Apparently the 'spot delivery' form is legal in GA. As a recommendati I am writing this first part as an addition to my original post (OCT 6, 2015). Apparently the 'spot delivery' form is legal in GA. As a recommendation, make sure you have your financing done before you walk in to purchase the vehicle. I was lucky, that Stone Mountain Toyota gave me my KIA back and wiped out the deal. So, I will say they did what they could to make me happy. I will also say the salesman I dealt with was very nice. I went to Stone Mountain Toyota on Sunday, September 27, 2015, to purchase a 2012 RAV4. After I was offered a 7.99% APR for the RAV4, I signed the papers and drove off in my 2012 RAV4. Wednesday, September 30, 2015, I was called and told that they had to change the APR to 11.99% and the payments would have to change. I asked how they were allowed to do this, and I was told the document labeled 'Spot' Delivery is what allows them to change the terms after I left with the vehicle. During all the signing of papers for the vehicle, I was told this particular document was only stating that I received the RAV4. I should have read the fine print, but from past experiences in purchasing a vehicle - I have never encountered this! I was lucky in that they had not sold my trade in yet, so I was able to return the vehicle, within the 24 hours of notification. I got my trade in back and went to Morrow, GA to purchase the same car, 2012 RAV4, cheaper and with a back up camera from Hennessy of Southlake. I would recommend Hennessy of Southlake before I ever recommend going to Stone Mountain Toyota. More
by corikenn
Employees Worked With
Campbell, Richard
September 28, 2015
JIM MAJOR IS THE GO TO GUY! Im not usually thrilled about car showing but my recent experience at Stone Mountain Toyota has definitely changed my mind. I had the opportunity to w Im not usually thrilled about car showing but my recent experience at Stone Mountain Toyota has definitely changed my mind. I had the opportunity to work with Sales Rep. Jim Major, he was quick, efficient, and straight to the point. Not at any point did I feel like he was being pushy or giving me a rehearsed sales pitch. He went with the flow, allowed me to make my own decision and he supported my decision. I highly recommend Jim Major! More
by RMC82
Employees Worked With
JIM MAJOR
September 13, 2015
Worked with Jim Major Jim made things very easy for me, no dealer tricks or lies. Was more than happy to give me whatever info I requested. Didn't push me to buy anything e Jim made things very easy for me, no dealer tricks or lies. Was more than happy to give me whatever info I requested. Didn't push me to buy anything extra or unnecessary. Jim keeps the customer first and takes his job seriously More
by Newcarbuyer1
Employees Worked With
Jim Major
September 06, 2015
Pleasant Experience After searching for several weeks I found a car listed at this dealership. Drove 1.5 hrs for a test drive...Purchased an SUV from Lance & couldn't be After searching for several weeks I found a car listed at this dealership. Drove 1.5 hrs for a test drive...Purchased an SUV from Lance & couldn't be happier!! Very pleased with my experience at Stone Mountain Toyota! More
by MB
Employees Worked With
Lance Ross
August 22, 2015
Best experience EVER!!! Best experience ever buying my first car. I was in and out the dealer with the best sales rep. JIM MAJOR. He is awesome. Thank you Toyota. Best experience ever buying my first car. I was in and out the dealer with the best sales rep. JIM MAJOR. He is awesome. Thank you Toyota. More
by karenjavier2121
Employees Worked With
Jim Major
August 22, 2015
Great Experience Jim Major was an awesome, knowledgeable, and friendly employee. Customer service was great and outstanding. Kudos to the highest goes to Mr.Jim Major. Jim Major was an awesome, knowledgeable, and friendly employee. Customer service was great and outstanding. Kudos to the highest goes to Mr.Jim Major. Go Jim More
by cherylp4456
Employees Worked With
Jim Major
August 19, 2015
Deceptive Practices I purchased a 2005 Honda Civic from Stone Mountain Toyota on June 25, 2015. Although being told that the vehicle was in proper working condition, ther I purchased a 2005 Honda Civic from Stone Mountain Toyota on June 25, 2015. Although being told that the vehicle was in proper working condition, there proved to be some major pre-existing coolant system problems. The vehicle was frequently leaking coolant and overheating … which was initially noticed only two (2) days after purchase of the vehicle. The upper radiator hose was defective, the lower radiator hose was loose and defective; the radiator was cracked, there was a defective cooling fan relay; and the coolant reservoir tank was damaged. As a result, my wife had to endure the inconvenience and danger of being temporarily stranded in heavy traffic and hot weather. Furthermore, we had to pay close to $800 for repairs. Selling a vehicle which currently has pre-existing problems without the customer’s knowledge is unethical. Mr. Richard Terrell stated that he would refund 50% of the repair cost. However, he has failed to honor his agreement. More
by Victor S.
Employees Worked With
Richard Terrell, Lance Ross, Joshua Schlipp
August 17, 2015
Excellent Service I'd like to start by saying that both Jim Major and Colleen Kelly were outstanding in their efforts to find the perfect vehicle for me! Great buying e I'd like to start by saying that both Jim Major and Colleen Kelly were outstanding in their efforts to find the perfect vehicle for me! Great buying experience, and I was very pleased overall. More
by Keith
Employees Worked With
Jim Major, Colleen Kelly
August 12, 2015
Excellent Customer Service!!! My experience was exceptionally awesome... Chris gave great customer serivce, he was friendly and he gave nothing but honest feedback. He also answere My experience was exceptionally awesome... Chris gave great customer serivce, he was friendly and he gave nothing but honest feedback. He also answered all questions thoroughly. More
by Tayslams
Employees Worked With
Chris Johnson
August 10, 2015
Awesome Purchasing Experience! My car purchasing experience was very easy, not like the last time I purchased a vehicle which took way too long because the dealership was not willin My car purchasing experience was very easy, not like the last time I purchased a vehicle which took way too long because the dealership was not willing to negotiate on anything. Working with Jim was pleasant and very memorable! More
by sdavis
Employees Worked With
Jim Major
