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Stone Mountain Toyota
Lilburn, GA
954 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 954 reviews
November 23, 2015
Jim Major's Excellent Service I had to take the time to write this reveiw. Jim made my experience a great one. To describe him, he is very professional, a good listener and goes be I had to take the time to write this reveiw. Jim made my experience a great one. To describe him, he is very professional, a good listener and goes beyond what is expected. Always willing to help, for one example he offered to set up my Bluetooth in my car and ensured the paper work process was taken care of. Ask for Jim whenever you visit you will be glad you did, seriously. More
by Customer2
Employees Worked With
Jim Major
November 05, 2015
Service Jim Major is doing a great job taking care of me. Please keep up the work. Definitely come back for more services on my camry Jim Major is doing a great job taking care of me. Please keep up the work. Definitely come back for more services on my camry More
by qtat4
Employees Worked With
Jim Major
October 31, 2015
Great Jim major is the best..he gets you the best deal possible..very honest guy. Ask for Jim major. You won't regret it. Thanks again jim Jim major is the best..he gets you the best deal possible..very honest guy. Ask for Jim major. You won't regret it. Thanks again jim More
by Marsha 27
Employees Worked With
Jim major
October 02, 2015
crazy legal practice in the state of GA -read your paperwork I am writing this first part as an addition to my original post (OCT 6, 2015). Apparently the 'spot delivery' form is legal in GA. As a recommendati I am writing this first part as an addition to my original post (OCT 6, 2015). Apparently the 'spot delivery' form is legal in GA. As a recommendation, make sure you have your financing done before you walk in to purchase the vehicle. I was lucky, that Stone Mountain Toyota gave me my KIA back and wiped out the deal. So, I will say they did what they could to make me happy. I will also say the salesman I dealt with was very nice. I went to Stone Mountain Toyota on Sunday, September 27, 2015, to purchase a 2012 RAV4. After I was offered a 7.99% APR for the RAV4, I signed the papers and drove off in my 2012 RAV4. Wednesday, September 30, 2015, I was called and told that they had to change the APR to 11.99% and the payments would have to change. I asked how they were allowed to do this, and I was told the document labeled 'Spot' Delivery is what allows them to change the terms after I left with the vehicle. During all the signing of papers for the vehicle, I was told this particular document was only stating that I received the RAV4. I should have read the fine print, but from past experiences in purchasing a vehicle - I have never encountered this! I was lucky in that they had not sold my trade in yet, so I was able to return the vehicle, within the 24 hours of notification. I got my trade in back and went to Morrow, GA to purchase the same car, 2012 RAV4, cheaper and with a back up camera from Hennessy of Southlake. I would recommend Hennessy of Southlake before I ever recommend going to Stone Mountain Toyota. More
by corikenn
Employees Worked With
Campbell, Richard
September 28, 2015
JIM MAJOR IS THE GO TO GUY! Im not usually thrilled about car showing but my recent experience at Stone Mountain Toyota has definitely changed my mind. I had the opportunity to w Im not usually thrilled about car showing but my recent experience at Stone Mountain Toyota has definitely changed my mind. I had the opportunity to work with Sales Rep. Jim Major, he was quick, efficient, and straight to the point. Not at any point did I feel like he was being pushy or giving me a rehearsed sales pitch. He went with the flow, allowed me to make my own decision and he supported my decision. I highly recommend Jim Major! More
by RMC82
Employees Worked With
JIM MAJOR
September 13, 2015
Worked with Jim Major Jim made things very easy for me, no dealer tricks or lies. Was more than happy to give me whatever info I requested. Didn't push me to buy anything e Jim made things very easy for me, no dealer tricks or lies. Was more than happy to give me whatever info I requested. Didn't push me to buy anything extra or unnecessary. Jim keeps the customer first and takes his job seriously More
by Newcarbuyer1
Employees Worked With
Jim Major
September 06, 2015
Pleasant Experience After searching for several weeks I found a car listed at this dealership. Drove 1.5 hrs for a test drive...Purchased an SUV from Lance & couldn't be After searching for several weeks I found a car listed at this dealership. Drove 1.5 hrs for a test drive...Purchased an SUV from Lance & couldn't be happier!! Very pleased with my experience at Stone Mountain Toyota! More
by MB
Employees Worked With
Lance Ross
August 22, 2015
Best experience EVER!!! Best experience ever buying my first car. I was in and out the dealer with the best sales rep. JIM MAJOR. He is awesome. Thank you Toyota. Best experience ever buying my first car. I was in and out the dealer with the best sales rep. JIM MAJOR. He is awesome. Thank you Toyota. More
by karenjavier2121
Employees Worked With
Jim Major
August 22, 2015
Great Experience Jim Major was an awesome, knowledgeable, and friendly employee. Customer service was great and outstanding. Kudos to the highest goes to Mr.Jim Major. Jim Major was an awesome, knowledgeable, and friendly employee. Customer service was great and outstanding. Kudos to the highest goes to Mr.Jim Major. Go Jim More
by cherylp4456
Employees Worked With
Jim Major
August 19, 2015
Deceptive Practices I purchased a 2005 Honda Civic from Stone Mountain Toyota on June 25, 2015. Although being told that the vehicle was in proper working condition, ther I purchased a 2005 Honda Civic from Stone Mountain Toyota on June 25, 2015. Although being told that the vehicle was in proper working condition, there proved to be some major pre-existing coolant system problems. The vehicle was frequently leaking coolant and overheating … which was initially noticed only two (2) days after purchase of the vehicle. The upper radiator hose was defective, the lower radiator hose was loose and defective; the radiator was cracked, there was a defective cooling fan relay; and the coolant reservoir tank was damaged. As a result, my wife had to endure the inconvenience and danger of being temporarily stranded in heavy traffic and hot weather. Furthermore, we had to pay close to $800 for repairs. Selling a vehicle which currently has pre-existing problems without the customer’s knowledge is unethical. Mr. Richard Terrell stated that he would refund 50% of the repair cost. However, he has failed to honor his agreement. More
by Victor S.
Employees Worked With
Richard Terrell, Lance Ross, Joshua Schlipp
