Stone Mountain Toyota

Our Toyota Highlander We bought our family car, a Toyota Highlander Hybrid, from Stone Mountain Toyota about a year ago. We found the car online, in another state, and Sto We bought our family car, a Toyota Highlander Hybrid, from Stone Mountain Toyota about a year ago. We found the car online, in another state, and Stone Mountain Toyota helped us get it transferred here and get it Toyota Certified, so we’d have all of the warranties that go with that certification. They have been good to us, not only in the buying process but also as we have maintained our vehicle, as well. I was also really impressed with how fair they were with the value they gave us for our trade-in. We shopped around at many different dealerships before we got to Stone Mountain Toyota because we knew exactly what car we wanted and we wanted the highest amount possible for our trade-in. Stone Mountain Toyota beat out EVERYONE! CARmax, other Toyota dealerships in the area and non-Toyota dealerships in the area! It just made financial sense to buy there…they gave us the best value for our trade-in, they helped us transfer the car we wanted for the price we wanted, and the customer service was great! If I was being completely honest though, I would say that my favorite part of that whole car buying experience was dealing with our salesman Buz. He is the one who made all of those things happen. We never met his manager but we didn’t have to. He took all of our negotiations, requests and concerns to his manager and came back with a deal we were happy with. He was sincere in trying to get us the best car for our money and resolve any concerns that came with buying a used car. I have been places before where you are treated better if you are buying a new car and not as well for buying a used one, and that was not at all our experience with Buz. We love our Toyota and we love Buz! More

I have been a customer of Stone Mountain Toyota for over 4 years. I was impressed by the mechanic's above and beyond attitude the first time I brought my car to Stone Mountain Toyota. My window wash mechani 4 years. I was impressed by the mechanic's above and beyond attitude the first time I brought my car to Stone Mountain Toyota. My window wash mechanism was leaking. He repaired it and I wasn't even expecting that. Since that visit I am always greeted and treated with respect and honesty. I am told up front what I need and what it will cost. More

Very professional, friendly, and caring dealership. Time well managed. Information given without a pushy attitude. Excellent service from first step to end of sale. Salesperson is very sure of the produc well managed. Information given without a pushy attitude. Excellent service from first step to end of sale. Salesperson is very sure of the product he sells. If you were left at the salesperson's desk for a short period of time while he was taking care of a step in the completion of your sale everyone that walked by asked if you were OK. Would you like some coffee ? The restrooms are over there. This kind of attitude plays good in the personal realm of Stone Mountain Toyota. Please check them out and see for yourself. This is my second purchase from this dealership. This is a dealership that is very serious about their customers. More

I bought used car from Stone Mountain Toyota. Sales man told me the warranty covered everything but brakes. Steve Crane( Manager ) Told me i was stuck with a car I do not like. Car stopped several time told me the warranty covered everything but brakes. Steve Crane( Manager ) Told me i was stuck with a car I do not like. Car stopped several time on way home from dealership. I brought it in for service and they ended up keeping it for a about fiour days. They told me the stalling has stopped but it still has a vibration in idle and when you take your foot off gas.. This car was GOLD STAR certified and came with 60 day warranty. I was told by warranty company i had to take to Stone mountain Toyota. this warranty is useless. The vibration makes this car very uncomfortable to drive. And the Gas mileage is cut in half of what it should be. I took it to Ford dealership for diagnostics and Provided this to Mr. Crane. He was not willing to fix according to ford. Toyota could not find exactly what was wrong with it but they did say there opinion and would amount to changing parts until they got it right. .Mr. Crane has said he would find me another car. DO NOT BUY A CAR FROM THIS DEALER More

Don't do business with this dealer. They are the worst dealer you might imagine. They gave a wrong valet key for our brand new Camry, and the general manager said they would not replace it because w worst dealer you might imagine. They gave a wrong valet key for our brand new Camry, and the general manager said they would not replace it because we signed the paperwork stated everything was in good condition and the car drove out from the dealer is not their problem. They charged $$$ on the invoice and not explain to us. The salesperson said we could not get a refund because we did not review the paperwork before we signed. The receptionist yelled on the phone, she said she was too busy to answer the phone. More

Do NOT buy a car from Stone Mountain Toyota. Car was making sounds within 45 seconds off the lot. Salesman lied about what my contract entailed and made up a fake 30 day policy about being able to bring making sounds within 45 seconds off the lot. Salesman lied about what my contract entailed and made up a fake 30 day policy about being able to bring the car back, that obviously noone at the dealership upheld. He also told me that I could get a full tank of gas and a full car detail for having to drive over 40 miles to the dealership, 4 out of the first 5 days of owning the car, which I never received. I brought my car to the service department 3 times before they figured out what was wrong with the car. After letting the finance director know that I was lied to regarding the gap insurance, he said that my salesman had just been fired for telling the same types of things to several customers, but there was nothing that he could do for me. How typical. More

I love this dealer and actually drive 40 minutes out of the way for my services because their customer service is a amazing. Bought my car new in 2010 and love it! the way for my services because their customer service is a amazing. Bought my car new in 2010 and love it! More

I purchased a 2002 Nissan Altima from this dealership on Christmas Eve of 2011. It is now June 28th 2012 and as of tomorrow I'll have spent my 5000th dollar on repairs to the car. I called the dealership Christmas Eve of 2011. It is now June 28th 2012 and as of tomorrow I'll have spent my 5000th dollar on repairs to the car. I called the dealership and was directly sent to the manager who could only say he was sorry. He offered me no assistance whatsoever. Now I know that there is no way to predict things going wrong but I've had to replace, in order; alternator, valve cover gasket, all of my spark plugs, coil pack, and best of all my cylinder head ($3400 alone). This dealership has great salesmen, don't get me wrong. They took great care of me in the purchase of the vehicle, but I will NEVER recommend them to anyone for their horrible customer service and lack of concern once a purchase has been made. At the end of the phone call the manager actually asked me if I would consider bringing the car in to trade for a "good price." Are you kidding me? More