
Stone Mountain Volkswagen
Snellville, GA
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Buy a VW is a piece of cake My husband and I was looking for a vehicle for me. And we went last week to see the cars. As soon as we was on the parking lot Tamimi, came to welcome My husband and I was looking for a vehicle for me. And we went last week to see the cars. As soon as we was on the parking lot Tamimi, came to welcome us he was so nice. He show some cars, that can be in our budget, and invite to have a road test. After we drove the car, we sit and talk about prices...and everything was smooth, he explain everything and show us all the options and after an hour he said that financial department will close our deal. After 2 hours I guess, we had a pre-owned VW ready for us !! Our experience was terrific, everybody was so nice and make the process so easy and friendly. Thanks to everybody in VW stone Mountain to make our purchase amazing, we are so happy with our Jetta, definitely we will recommend to our friends. More
Terrible car buying experience First off they ran my husbands credit 18(literally) times and we had our own financing. They overcharged sales tax and stated if it was off they would First off they ran my husbands credit 18(literally) times and we had our own financing. They overcharged sales tax and stated if it was off they would refund us when we questioned it... The pre arranged "out the door price" did not include a $99 processing fee for tag/title which they took off the selling price when we questioned it but then tried to add $150 back on for some "other" fee they couldn't give explanation for... Worst part was their attitude towards our questioning... Finance guy literally huffed several times, like we were in the wrong for asking what OUR $$ was paying for!!!! NEVER EVER use this dealership. I would no stars if we're an option. More
Pre-owned certified Jetta Sung Hong took care of me as I was looking for a new pre-owned certified car! A good pricing, the support, the information, the friendliness was provi Sung Hong took care of me as I was looking for a new pre-owned certified car! A good pricing, the support, the information, the friendliness was provided in a quick way of process! I was very satisfied. Thanks! More
Awesome Sauce When my salesman switched me over to another salesman I thought I was going to have a negative experience, but it was quite the contrary. My salesman When my salesman switched me over to another salesman I thought I was going to have a negative experience, but it was quite the contrary. My salesman met my needs within my budget and I could never be happier with my new car. What an experience? How professional. I never thought I could afford a brand new car and Volkswagon made my dreams come true. More
Their word is their bond!!Awesome place!! I gave them 5 stars because their word was their bond. I had just gotten my car totaled and needed a car right away. I emailed them and it was Phillip I gave them 5 stars because their word was their bond. I had just gotten my car totaled and needed a car right away. I emailed them and it was Phillip Franco who reached out to me. He told me they work with people of all types of credit and just come by and see what they could do. I came by, test drove a used car but got even a better deal than expected. I drove off in a brand new 2016 Jetta S w/technology. LOVE THIS CAR!!! Great dealership!! Everyone was so pleasant and polite. The whole staff is so pleasant even when you call on the phone. I have never seen a dealership who has lived up to their credentials like this place. They even put my payments like I wanted. They even checked on me after the purchase of my car. If you ever need a car ask for Phillip Franco and the Stonemountain Volkeswagon dealership team. You will not go wrong!!! More
Outstanding Every thing was explained very well. The service was very good we got there and they wasted no time to handle business. Great deal and will most likel Every thing was explained very well. The service was very good we got there and they wasted no time to handle business. Great deal and will most likely do business in the future More
Sung Hong took great care of me! This was my first time leasing a vehicle and I was coming out a bad negative equity situation with my previous vehicle. Sung Hong took great care of m This was my first time leasing a vehicle and I was coming out a bad negative equity situation with my previous vehicle. Sung Hong took great care of me! We finished about 30 to 40 minutes after they had closed and he never made me feel rushed. He was very patient and I appreciate his hard work! More
KNOWLEDGEABLE, HONEST, CARING!!!!! Thanks to Tamimi and the entire VW Stone Mountain staff. Tamimi I cannot wait to disseminate your contact information to friends and family! You're Aw Thanks to Tamimi and the entire VW Stone Mountain staff. Tamimi I cannot wait to disseminate your contact information to friends and family! You're Awesome! More
Over and beyond After several dealerships and numerous obnoxious sales representatives, I found my new ride at Stone Mountain Volkswagen. I pullled in the lot at 7:4 After several dealerships and numerous obnoxious sales representatives, I found my new ride at Stone Mountain Volkswagen. I pullled in the lot at 7:47 pm on a Saturday night (they close at 8pm) and had AMAZING service with Mason Reynolds and left with the car of my dreams that same night. The quickest deal of the century. Such a great group of people. No high pressure sales tactics here, just a genuine love of the job and passion for making the best deal for the customer. They make their money by LISTENING to the customer and making the sale you can afford and feel good about. Good to find customer service comes first. Rick walked us thru the paperwork with humor and class and at 9: 45pm we all went home happy! More
Amazing car buying experience!!! Great dealership! My salesman Jean was very helpful, patient and attentive. He listened to all of my concerns and I didn't feel pressured , which wa Great dealership! My salesman Jean was very helpful, patient and attentive. He listened to all of my concerns and I didn't feel pressured , which was very important to me. The first time I stopped by, I wasn't looking to buy a car, I was looking for downpayment information and I drove off in a brand new Passat, no money down, with a note cheaper than the car I drove there in! I was so impressed with Jean, I went back 7 months later and got a Jetta!! More