
Stone Mountain Volkswagen
Snellville, GA
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First Class Dealership - All the way! I found this website to write a review, which I rarely do unless I feel a place needs to clean up their act, like on Yelp. Before you wonder, no one t I found this website to write a review, which I rarely do unless I feel a place needs to clean up their act, like on Yelp. Before you wonder, no one told me about this site, I do not work for VW, and am a professional web designer who feels those that do great work need affirmations in life. I originally was looking at a used GTI. The original guy I talked to is not even on this site yet. He seemed brand new - young - scratchy voice - tall lanky - but very knowledgeable and considerate. We took a 2013 GTI for a test drive. He had a previous customer he had to attend to and told me they work as a team, which is when I was quickly introduced to Phillip. Now this guy is something else. I look at all his reviews and they are all 5 stars. It's not a coincidence. Not pushy - personable - asked a lot of questions. Informative. When I could not come to an agreement on a comfortable price point on the used car I was looking at - another gentlemen who was running some numbers in what looked like the sales "situation room" by the name of David Schilpp asked if I would consider a lease. You know from your first interaction with David that he's both a veteran and a pro. I only see him with 5 reviews on this site but it's hard to believe he doesn't have 30+ like Phillip and Mr. Mechling (I'll get to him in a moment). Anyway, David introduced the idea of getting into a lease while sitting with Phillip. The 2015 GTI are incredible cars. I loved the idea - Clark Howard actually suggested if you don't tend to stay with a car for a long period of time that leases can be smart decisions. I also have a few collectors cars - so restricting miles to 15,000 miles / year was not an issue for me. Phillip took me for a test drive in a 2015 GTI and I feel in love with it. I now get the whole "VW" / V Dub frenzy and VW cult fanatics out there. It's a cult car because they are so practical, sporty, I just loved the whole driving experience of one... and I have a 600hp Audi Allroad Twin Turbo. At high speed, the GTI would give a run for the Audi's money because of the allroad's final drive gear. Anyway, I was convinced getting into a 2015 was what I wanted to do and between Phillip and David, I got into a new car. After talking to those gentleman, I met with Kurt Mechling who sat me down for the final paperwork. While going over the paper work I started discussing the 2015 Shemitah! LMAO - he probably thought I was some kind of nut, but google it and make your own decision! :) After deciding on a car, I was in the closing office with Kurt in about 15 minutes. I was surprised how short the experience was. There were lots of people there when I left, but I was in and out in no time. The very next day I went to the service department and got a VW hat, a cute "V-Dub" tank top for my wife, and some rubber floor mats... and I'm glad I did. The 3rd day of having the car my wife's guacamole from a mexican restaurant went all over the floor board! The rubber floor mats took it all. I took it out, washed it off, and not a spot was on any fabric. Get some floor mats - they saved my interior. All in all I had an excellent experience. Even service was great. They matched a price I showed them I had bookmarked on my wishlist on my Amazon App. He stated I would probably just order them online if they didn't price match anyway, and won my business on the spot. This dealership really works as a team and you can tell there is good leadership there. There has to be. I make an excellent living and time is money to me. I would not be wasting time writing such a lengthy review of this dealership if I was not immensely impressed with my experience. If you are looking for a VW, I'd drive as far as Macon, GA to do business with this dealership. They are that good. In short. I knew the type of car I wanted and the budget I had in mind. I was in and out without the typical high pressure sales - just an eagerness to get my business, keep me satisfied in the process, and into a car that I liked that was within my preset budget I had set for myself. I'd highly recommend this dealership to anyone. They have certainly Earned my business and have shown the highest caliber of professionalism. Top shelf in my book. All the best, Arondale Withers www.arondale.com More
Wonderful! I had an amazing experience here! I was able to get a great deal on a new Jetta. The service was outstanding, he was very polite and extremely knowled I had an amazing experience here! I was able to get a great deal on a new Jetta. The service was outstanding, he was very polite and extremely knowledgeable. I am very happy with everything! More
Great Deal Great service from the get go. Gave me the payment that I wanted with no money out of pocket. My fiancé couldn't be happier with the car Great service from the get go. Gave me the payment that I wanted with no money out of pocket. My fiancé couldn't be happier with the car More
Great! The staff is very pleasant and willing to work with you to achieve the deal you would like for your self and family. Awesome dealership! The staff is very pleasant and willing to work with you to achieve the deal you would like for your self and family. Awesome dealership! More
Comfortable I would recommend this dealership to anyone. This is the second time dealing with this dealership and I was comfortable all throughout the process. I would recommend this dealership to anyone. This is the second time dealing with this dealership and I was comfortable all throughout the process. What made the process so great? The process was awesome because of the customer service that I received from Joseph. He kept everything clear and I did not feel as if there were hidden details not mentioned. He made me feel apart of the process and not a salesperson trying to reach his number. I see myself returning to this dealership in the future. More
Couldn't ask for a better dealership Loved the customer service with these guys. My salesman (Mohammed) helped me out a lot more than I expected. Can't complain find anything to complain Loved the customer service with these guys. My salesman (Mohammed) helped me out a lot more than I expected. Can't complain find anything to complain about. More
Excellent Customer - Sales Experience! Mason Reynolds the sales consultant at Stone Mountain VW did a great job of making the car buying experience enjoyable. The dealership was straight f Mason Reynolds the sales consultant at Stone Mountain VW did a great job of making the car buying experience enjoyable. The dealership was straight forward, provided a competitive price and moved the process along in a reasonable period of time. Nice and friendly people that make you want to do business with them! More
Great Experience We had a really positive experience when purchasing our vehicle from Stone Mountain VW. The dealership had a friendly atmosphere. Our salesman, Mason We had a really positive experience when purchasing our vehicle from Stone Mountain VW. The dealership had a friendly atmosphere. Our salesman, Mason Reynolds, was very personable and worked really hard to get us in our FJ Cruiser. We spoke to Mason on the phone first and then drove over 200 miles to purchase our vehicle from him. We highly recommend this dealership. More
Several Problems not fixed I have been there more than 4 times trying to solve he same problems with the car without solution. The first time i noticed a bumping in the trans I have been there more than 4 times trying to solve he same problems with the car without solution. The first time i noticed a bumping in the transmission mostly when high traffic. Took the car to service and they said they fixed but nothing was fixed. Second time the same and including a tires change. The result same transmission problem and unbalanced tires. Third time unbalanced tires and transmission. The result they changed the new tires to right side of the car and the old ones to the left side. The transmission i told them that i went to a mechanic who told me that it might be the axles, their answer to this was since they couldn't find the error code in the car's computer there was nothing they could fix or replace. Other than that the person who attended me Sam Barry was excellent, is so sad to have excellent customer service personal and poor mechanical results. More
Excellent great deal, great service, salesman was awesome, easy to work with, very professional. I would recommend this dealership to anyone...as well as the s great deal, great service, salesman was awesome, easy to work with, very professional. I would recommend this dealership to anyone...as well as the salesman. More