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Stone Mountain Volkswagen

Snellville, GA

4.1
2,154 Reviews

3500 Stone Mountain Hwy

Snellville, GA

30078

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Showing 2,154 reviews

May 18, 2023

Did great job. Helpful. Nice clean environment, clean bathrooms. Love the free coffee they had. More

by SREECNURCE@GMAIL.COM
Recommend Dealer
Yes
May 18, 2023 -

Stone Mountain Volkswagen responded

Thank you for your feedback and kind words. We greatly appreciate your business. Please let us know if you have any questions. We are ready to assist you. Thank you.

May 18, 2023

The staff here are always professional and helpful. They keep me informed of progress on my vehicle and always make me feel like an important client. More

by bkfiend
Recommend Dealer
Yes
Employees Worked With
I worked with Greg
May 18, 2023 -

Stone Mountain Volkswagen responded

Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit! Thank you.

May 14, 2023

Excellent Willingness to discuss What was recommended versus what is needed for the age and use of vehicle More

by susa63@comcast.net
Recommend Dealer
Yes
May 16, 2023 -

Stone Mountain Volkswagen responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Stone Mountain Volkswagen and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

April 22, 2023

The rep was nice enough but the price was exorbitant. The fuel pump needed to be replaced and in knowing that gave my car back with no gas in it. The company, Sunbit, is a total ripoff. The interest rate More

by angelee0203@yahoo.com
Recommend Dealer
No
Apr 24, 2023 -

Stone Mountain Volkswagen responded

Thank you for bringing this matter to our attention and will use this as an opportunity to improve. We truly appreciate your business. Please let us know if you have any questions. We are more than happy to assist you. Thank you.

April 21, 2023

Upon arriving was told that my warranty had expired. They realized the mistake, and called me back. My phone # has still not been saved in the system despite having originally purchased from this dealer More

by zpbmlal@gmail.com
Recommend Dealer
No
Employees Worked With
Gregory
Apr 21, 2023 -

Stone Mountain Volkswagen responded

We appreciate your feedback. We regret to learn that you did not have a more positive experience with us at Stone Mountain Volkswagen. We would like to make this up to you if we still can. Please give us a call at 770-979-2000. We hope to hear from you soon. Thank you.

April 21, 2023

Quick, courteous service Wait time wasn't bad but they should consider appointments for 10k services for customers traveling distances More

by BHUG50@GMAIL.COM
Recommend Dealer
Yes
Apr 21, 2023 -

Stone Mountain Volkswagen responded

Thank you for your positive review. We're glad to hear that you found our team here at Stone Mountain Volkswagen helpful. We truly appreciate your business. Please let us know if you have any questions. We are ready to assist you. Thank you.

April 21, 2023

Stop by after my transmission went out of my 'work ' truck . Carlos was patient, efficient , and honest with me about what would be best for me and my family moving forward. I appreciate his sincerity a More

by jaaronyoung39@gmail.com
Recommend Dealer
Yes
Employees Worked With
Carlos Miranda
Apr 21, 2023 -

Stone Mountain Volkswagen responded

We are so pleased that we were able to meet your expectations and that you enjoyed your time here at Stone Mountain Volkswagen. On behalf of the entire team, it was our pleasure serving you and meeting your needs. We look forward to seeing you again. Thank you for choosing Stone Mountain Volkswagen.

April 16, 2023

I've always received quality customer service whenever I'm there from Greg. He is my go to person More

by TRACEYC965@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Greg, the manager, took great care of me
Apr 21, 2023 -

Stone Mountain Volkswagen responded

We are delighted to hear that you had a five-star experience working with Greg and the rest of the team! Thank you for allowing us the opportunity to earn your business. We look forward to your next visit with us at Stone Mountain Volkswagen. Please reach out whenever we can be of assistance.

April 15, 2023

I want my money back for fixing something that did not need to be fixed More

by debralalexander@msn.com
Recommend Dealer
No
Employees Worked With
Hi
Apr 21, 2023 -

Stone Mountain Volkswagen responded

We're extremely disappointed to hear that you left Stone Mountain Volkswagen feeling unsatisfied. This is never something we want to hear. Please contact us at (770) 872-0784 at your earliest convenience. We always look for opportunities to improve. We hope to hear from you. Thank you.

April 15, 2023

Dealership was busy and communication was not good. I was told to drop me vehicle off and never told I would have to leave it otherwise I would have gotten a rental car. Had to figure out all this last More

by nadirahrawls123@gmail.com
Recommend Dealer
Yes
Employees Worked With
Shawn
Apr 21, 2023 -

Stone Mountain Volkswagen responded

Thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please let us know if you have any questions. We are ready to assist you. Thank you.